Truist Contact Center Strategy & Transformation Program Manager

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You\'ll be required to create an account or sign in to an existing one.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility or call 877-891-2510 (accommodation requests only; other inquiries won\'t receive a response).

Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Provides oversight and direct leadership on multiple concurrent projects/programs of varying size up to and including enterprise transformational initiatives within multiple portfolios and/or LOBs at any given time. Influences and leads large-scale change initiatives. Key contributor in developing financial realization measures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

1. Plans and coordinates closely with LOB/function managers and subject matter experts.  Ensures that business cases are developed for budgeting, planning, and tracking revenue and/or expense.

2. Works closely with, and provides direction to technology leads to support program needs.

3. Ensures that program activities are on a path to deliver benefits realization.

4. Installs an appropriate risk management plan for the program. 

5. Ensures collaboration across LOBs with key functional partners in the implementation of initiatives. 

6. Proactively challenge the performance of current systems and processes and identifies risks and develops solutions and/or processes and ensures necessary risk mitigation steps are built into the processes. 

7. Readily recognizes solution and determines at what point issues require escalation to management.

8. Leads teams or multiple teams of internal and/or external resources on a project basis. 

9. Provides project-related performance evaluations on project resources.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in a relevant field, or an equivalent combination of education and work experience

2. Ten years progressive related experience in either a consulting, project management or process improvement related role

3. Strong skills and experience in issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables

4. Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies

5. Demonstrated leadership in the implementation of complex programs and projects

6. Ability to bring clarity to ambiguous assignments

7. Demonstrated strong verbal and written communication skills 

8. Superior working knowledge of business matters, finance, planning, and forecasting 

Preferred Qualifications:

1. Advanced degree in a relevant field of work (e.g., MBA). PMP and/or PgMP

2. Certification in Lean Six Sigma or similar process improvement, facilitation, and project management methodologies

3. Experience implementing large/complex initiatives across a matrix organization

4. In-depth knowledge of management and planning systems theory and practical application to complex initiatives 

5. Experience with financial measurements and metrics

6. Financial Services experience

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)

Standing

Occasionally (Less than 25% of the time)

Walking

Occasionally (Less than 25% of the time)    
Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Up to 25%

This is a telecommuter role. Location is flexible.

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.