We are looking to hire a capable Travel Consultant Germany to join our incredible team at Egencia in Berlin. Growing your career as a Full Time Travel Consultant Germany is an incredible opportunity to develop excellent skills.If you are strong in persuasion, planning and have the right personality for the job, then apply for the position of Travel Consultant Germany at Egencia today Job Mission Travel Consultant delivers exceptional customer service and offers expert and knowledgeable travel advice. Travel Consultant meets and exceeds Service Level Agreements using the in-house booking tools and represents Egencia as an ambassador of service excellence.

Interpersonal Skills• Customer Focus: Passionately meet or exceed customer expectations.• Effective Communication: Written & spoken communications, listening and influencing.• Relationship building: Build effective relationships through positive communication that motivates and influences others. Be actively involved in achieving team objectives.• Managing complexity: Can work effectively in a complex, diverse, changing environment.• Problem solving: Proactively identify potential problems and determine the best solution. Professional Skills & Tasks• Arrange domestic and international business travel for air, road, rail, and accommodation, utilizing the assigned GDS.• Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.• Operate in a multi-channel environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics).• Identify opportunities to achieve ‘best value’ from the clients spend, through:• sourcing the most appropriate travel solution• applying ‘smart’ air fare ticketing principles such as split or combination ticketing• proactively selling additional service for our travelers (e.g., Hotel and Car/Car Service)• Possess a clear understanding of Egencia’s preferred supplier policy, using judgment and selling skills to promote suppliers wherever possible.• Take an active part in all customer development strategies, ability to assist and coach customers on the online booking control. LocationGermany - BerlinIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. GBT Recruitment Privacy Statement Company Benefits:● Learning opportunities● Opportunities to grow● Attractive package