The Transaction Svs Supervisor is an intermediate management level position responsible for leading and supervising a medium sized unit of support employees, in coordination with the Transaction Capture team. The overall objective of this role is to improve processes, interpret data, prepare reports, and minimize bank risk through ensuring adherence to audit and control policies.

Responsibilities:

• Provide support to Treasury and Trade services, Securities, Cash, Trade, Lockbox, Derivatives, Fund Services, Foreign Exchange, etc.
• Open and amend Letters of Credit (L/Cs), process payments and solve customer issues to ensure efficient daily operations
• Supervise a small team of clerical support employees engaged in performing routine clerical or processing tasks
• Solve non-routine transaction issues and other varied problems, and recommend new work procedures that have potential broader impact
• Evaluate team performance and make recommendations for pay increases, promotions, terminations, staffing etc.
• Recommend new work procedures, utilizing a basic understanding of how own area integrates within Transaction Services
• Resolve problems based on analyzing information and ensure task quality
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 0-2 years of experience in a related role
• Relevant Degree or equivalent
• Ability to work under pressure and manage to deadlines
• Ability to work in a fast-paced environment
• Consistently demonstrates clear and concise written and verbal communication
• Attention to detail and intermediate problem solving skills

Education:

• Bachelor’s degree/University degree or equivalent experience

CORE RESPONSIBILITIES:

1.            Lead a team to meet business objectives as required by the agreed SLA

2.            Ensure a Pristine Control Environment

3.            Ensure compliance with all regulatory requirements and internal Citi policies

4.            Good understanding of applicable regulations and compliance with same.

5.            Employee initiatives / Employee Engagement

6.            Effective Communication with internal and external stakeholders

DAY-TO-DAY RESPONSIBILITIES:

1.            Track metrics for performance measurement, service levels and monitoring key triggers for early warning signals

2.            Build and maintain effective communication channels between stakeholders

3.            Drive initiatives to enhance Client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively identifying opportunities

4.            Regular tracking and de-risking processes from Fraud, Operational, regulatory and Information security risks

KEY DELIVERABLES:

1.            Ensure day to day operations are performed and SLAs are met as per agreed for all businesses.

2.            Timely and accurate processing and customer resolution

3.            Timely escalation on incomplete/delayed processing

Experience:

1.            Graduate with 6-8 years of which 4-6 years in Operational process management.

2.            Managed a team for 1-3 years

3.            Exposure to Funds Transfer/Loans/Investment Products/Operations would be preferred

4.            Exposure to AML and KYC documentation would be an added advantage.

Skills:

1. Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)

2. Good oral and written communication skills (call outs to customers)

3. Good customer service skills, service oriented

4. People and Process Management, strong Communication and decision making skills

5. Team building - Ability to manage diverse teams, conflict management

6. Ability to prioritize; analytical thinking and attention to detail

7.Ability to handle pressure, Strong inter-personal skills

8. Flexible to work in any Shift / location