SHIFT: Day Job

SCHEDULE: Full-time

Use of this job is limited to Health Sun business unit. If you believe this to be the best match for you position, please consult with your Human Resources partner prior to using this job (HRBP should work with Compensation). Responsible for providing continuous support and information to customers, drivers, pharmacists and techs regarding the status of pharmacy orders. Primary duties may include, but are not limited to: Liaison to customers and Pharmacy staff, ensuring timely and accurate delivery of all packages. Answers inquiries regarding deliveries. For non-delivery related questions, refer to appropriate department. Assists in maintaining correct documentation of customers Financial Assistance Applications. Contacts customers to advise on status of deliveries.

Communicate with drivers on any delivery status change and/or pertinent information impacting deliveries. Ensure all packages are sent out to be delivered. Assists in maintaining all delivery record. Maintains a clean and safe work space and environment. Comply with company procedures, rules and regulations while performing duties. Communicates effectively with other staff in order to achieve positive customer outcomes. Assists customers, family members or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner. Maintain Confidentiality of customer medical records in accordance with state and federal laws. Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations. Participates in meetings, training and in-service education as required. 

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

Qualifications

The health and safety of our associates, members and communities is a top priority for Anthem.  This priority has become increasingly important as we continue to face the challenges of the COVID-19 pandemic.  Anthem believes vaccination is the best way to reduce the spread of COVID-19 and protect our members, our communities, our families and ourselves. To minimize the risk of transmission of the COVID-19 virus and maintain a safe and healthy workplace, vaccination is required for this role. (At Anthem, fully vaccinated means it has been at least two weeks since you have received the second dose of a two-dose vaccine such as Moderna or Pfizer, or the single dose of a single dose vaccine, such as Johnson & Johnson).

If you do not meet the requirements for this position, we encourage you to review other positions that currently allow virtual work.  If you have a medical or sincerely held religious reason for not being vaccinated, consistent with applicable law, Anthem will consider requests for reasonable accommodation on this basis.  Should you have any questions regarding the requirement after applying, email TalentAcquisition_VaccinationSupport@anthem.com.

Requires a H.S. diploma or equivalent and a minimum of 1 year of customer service/relations. Prior experience in pharmacy environment and understanding of pharmacy terminology strongly preferred.