What you’ll be doing:

• Respond to queries and comments via live webchat, Social Media (Inc. Twitter, Facebook, Instagram)
• Highlight trends to enable targeted communications to enhance knowledge and customer journey
• Work towards tight deadlines whilst always providing a high levels of customer service at all times.
• Provide first contact resolution answering all queries
• Be empathetic and resilient remembering that all comments both positive, negative or constructive are an opportunity to excel and demonstrate our professionalism and pensions knowledge.

What we’re looking for:

• Previous Pensions administrator experience
• Strong customer service skills
• Enthusiasm and determination to deliver an outstanding level of customer service at all times
• Ability to meet and work to deadlines within a fast-paced environment
• An excellent eye for detail with good written communication skills, spelling, grammar and punctuation.
• Confident working with numbers – GCSE Grade C/4 or above in both Maths and English
• Excellent IT skills using Microsoft Office suite and Outlook
• A flexible approach to work at all times and adaptable to varying demands and workloads with a commitment to ensure tasks are completed to associated deadlines

About Capita Pensions Solutions:

At Capita Pension Solutions (CPS), we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future. From pensions administration and consultancy, to the latest technology and engagement techniques, we help ensure sustainable investments which support your success. Join us and discover better ways to engage with and value today’s employees.

What’s in it for you?

• A competitive salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Here at the Lingfield Point office in Darlington you also get access to free parking, a subsidised canteen area for tea and coffee facilities and on-site showers.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive