Main areas of responsibility

• Maintain internal data library with reliable and accurate information that is compatible with the Tour production needs.
• Be the gatekeeper for the internal database – you will evaluate all update or change requests carefully and decide the best way to process them based on our team requirements, standards and guidelines.
• Support production teams with ad hoc request that will impact the database. This includes advising on and executing requests and documenting changes.
• Create, maintain and review our portfolio of itinerary templates.
• Ensure all budgetary information relating to our tours is accurate and up to date.
• Investigate and resolve any discrepancies between itineraries or budgets and the information presented in the database.
• Respond and process in a specified time period to requests in our Jira ticketing system
• Run regular checks on the internal database.
• Support cross departmental strategy projects
• Strengthen and grow relationships with stakeholders through daily communication with teams in Panama, Switzerland and around the world.
• Take ownership for and lead process improvement and enhancement opportunities

Required Organizational Behavior

• Continuously question the status-quo and look for ways to improve; inspire colleagues to do the same
• Strives to create a collaborative environment on day to day basis
• Spread positive energy and make the workplace a fun environment
• Develop effective and positive networks within Operations, Sales, Travel as well as with Finance

Requirements

• Professional working level of English both oral and written, Spanish is a plus
• University degree. Preferably International Business, Economics or similar
• Previous experience with data analysis, MS Excel, reporting and computer systems
• Previous experience of working or studying in an international environment is preferred

As a successful candidate, you:

• You have a proven track record of a customer centric mindset
• Are flexible and possess excellent stress management in a deadline driven environment
• Pay great attention to detail, while recognizing the importance of the big picture
• Are a proactive team player who understands the value of collaboration and open communication
• Are organized and thorough
• Have strong analytical skills and logistical thinking in order to develop strategies for optimization and cost savings
• Are a quick learner and easily adaptable to changing situations; having a “nothing is impossible” attitude and ability to multi-task
• Have a strong work-ethic, self-accountability, with a strong “can-do” attitude
• Open-minded, energetic, creative and resourceful with a positive personality

Every candidate must submit the CV and a cover letter in English.

To be considered for this role, applicants must either be Swiss citizens, EU-nationals or have the legal right to live and work in Switzerland. Please note that all staff and visitors in the EF Zurich office must have a valid Covid certificate.