Shape better services as a Test Analyst

To work within a team to ensure that any IT system changes implemented for all clients, scheme members and their dependants are in line with service level agreements and in accordance with legislation, policy conditions, business rules and procedures and within the regulatory framework.

Job title:

Test Analyst

Job Description:

Key responsibilities

• To work towards overall goals of the team in identifying and completing testing tasks and achieving excellent customer service in line with procedural and Service Level requirements ·
• To provide optimum levels of customer service to clients in terms of quality cost and time.
• Identify and report risks and breaches immediately to line management and/or the Operational Risk & Compliance Department.
• Regularly review the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve processes and reduce potential complaints and business risks.
• Adhere to Quality Management Systems and comply with pensions and FCA regulations and initiatives, for example, Treating Customers Fairly (TCF).
• To support and assist the management team where required in all aspects of service delivery and business support for example, ad hoc projects, auditing, etc.
• To support less experienced members in the team.

Key tasks

• To ensure that test scenarios and scripts are prepared in a structured way, prioritised to reflect business or technical priorities and are approved by appropriate stakeholders. Scope is to cover test cycle contents and regression packs.
• To create allocated test scripts, monitor test execution and ensure results are recorded. To co-ordinate re-testing of defects and issues either through ‘at desk’ re-tests by business test representatives, or via walkthroughs with third-party providers.
• To prepare and maintain relevant test documentation, including test scripts, activity schedules, narrative and written reports, and visual progress charts.
• To execute tests and generate status reports for the Test and project Managers
• To work within set key performance Indicators and quality standards and to make every effort to achieve these.
• To provide excellent customer service to all clients, members and third parties in line with service level agreements
• To complete all tasks using current work procedures
• To participate in and promote good team communication.
• To build and maintain personal and performance development records
• Identify complaints at the earliest opportunity and escalate as appropriate.
• A flexible approach to work at all times and adaptable to varying demands and workloads with a commitment to ensure tasks are completed to deadline

Skills, Knowledge and Experience

MS Excel

• Describe the difference between the following chart types and their application: column, stacked column, line, pie, doughnut
• Demonstrate the ability to use filters, sorting, pivot tables (rows, columns, grouping, filters and totalling), lookups, control totals, IF and nested IF statements and formatting of cells to specific guidelines
• Can manipulate data with exceptional data accuracy
• Can parse and import data/text files and use data validation

• System Testing and/or User Acceptance Testing or pensions experience looking to move into a testing role
• Test planning (scheduling, analysis, coverage, scripting)
• Test execution (including defect management)
• Time Management
• Accuracy, attention to detail and quality management
• Problem solving
• Organisational skills
• Client Relationship skills

About Capita Pensions Solutions

At Capita Pension Solutions (CPS), we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future. From pensions administration and consultancy, to the latest technology and engagement techniques, we help ensure sustainable investments which support your success. Join us and discover better ways to engage with and value today’s employees.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• You’ll also benefit from (e.g. discounted membership at the onsite gym / free parking / weekly lunch club etc.)

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you have any questions you’d like to ask before applying, you can contact nigel.cooper@capita.com

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.