What you’ll be doing: 

In this role you will receive inbound calls from new and exisitng customers. New customers will be wanting to join one of the UK’s biggest and best-known mobile providers and take out their first contract. Existing customers will be wanting to add additonal lines. You will be selling handsets, sim only plans, tablets, insurance and accessories. Whilst also offering additional services from one of the UK’s biggest and best-known mobile providers and delivering excellent customer service and selling to the customers needs. 

• Handle inbound sales based calls 

• Perform an effective needs analysis 

• Successfully objection handle 

• Offer and upsell additional products and services 

• Deliver a top quality customer service 

• Build rapport with customers 

• Discuss all aspects of mobile contracts to ensure the best deal possible deal is given. 

 What we’re looking for: 

• Confident and outgoing personality. 

• Excellent telephone manner. 

• The ability to objection handle. 

• Sales driven. 

• Competent in reading scripture. 

• Basic maths ability. 

 About Voice  

Founded in 2006, we have grown and developed into working on behalf of some the UK’s biggest brands. Specialising in acquisitions and retentions for multimedia and utilities, we put the customer experience to forefront for all our clients, maintaining excellent relationships and delivering incredible results. 

 What’s in it for you? 

• A competitive basic salary Â£19,344. We also offer a competitive uncapped bonus structure for all sales. 

• 22 days’ holiday (rising to 27) with the opportunity to buy extra leave 

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice 

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more  

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology 

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform 

• Discounted employee package – get to know the amazing product range first-hand! 

• Performance incentives – ranging from food & drink to vouchers, the latest tech to amazing holidays 

• An incredible discount scheme – shopping, eating out, holidays, travel, cinema & much more 

• Smart Casual dress policy 

• A comprehensive training programme ran by experiences certified trainers 

• Progression – We take pride in progressing and investing in our advisors. If you show the right skills, determination and drive, you can progress within the business and forge a great career 

 You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.  

 What we hope you’ll do next: 

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. 

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. 

 All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.