We are looking for a team member that will collaborate openly and has proficient oral and written communications skills. As a member of our IT team, you will have the opportunity to be engaged in a wide variety of IT-related work. This will include maintaining both voice and data telecommunications systems, providing user support and troubleshooting efforts, and researching and recommending creative methods and solutions for telecommunications, networking, and other IT-related tasking.  We do not require you have competency in all these areas and will provide on-the-job training for areas that need reinforcement. This is not the typical trouble-ticket-based systems/network administration position, but instead requires the orchestration of many different skill sets across the spectrum of IT solutions to effect significant modernization while ensuring highly reliable service.

This position is in Columbia, MD.

Responsibilities include:

• Maintaining data, voice, and video network hardware and systems.
• Applying knowledge of multiple aspects of telecommunications, internetworking, and data systems networking.
• Performing new data and voice network configurations as well as managing configuration changes of various voice and data equipment.
• Providing escalated Tier-2 and Tier-3 technical support on data, voice, and video networks.
• Preparing data and voice network diagrams and producing/maintaining drawings to document and assist in communicating current operational status of networks.
• Design, integrate, configure, deploy, test, and maintain numerous types of network devices, interfaces and technologies.
• Resolve complex network problems and operate network analyzers, WAN test equipment, and network simulators.
• Draft technical requirements, configuration management, and planning documentation.
• Develop and maintain installation, configuration, and operational procedures.
• Provide support to users to help troubleshoot and resolve issues.
• Work with various vendors to commission and integrate new equipment.
• Maintain supporting infrastructure such as storage, compute, and virtualized environment
• Advises on alternatives and assesses technical limitations with operations realities.
• Influences purchases of network/telecommunication equipment. 
• Develops business case justifications and technology evaluations to develop or purchase new technology, and establishes appropriate procedures to test, implement, install, and monitor problem resolutions guidelines. 

Basic Qualifications:

• You must possess an active TS SCI security clearance.
• U.S. citizenship is required for this position.
• Level 1:
  • Bachelor’s degree from an accredited university with six (6) years’ experience relevant to Information Technology OR twelve (12) years’ work experience relevant to Information Technology in lieu of degree.
• Level 2:
  • Bachelor’s degree from an accredited university with thirteen (13) years’ experience relevant to Information Technology OR nineteen (19) years’ work experience relevant to Information Technology in lieu of degree.
• Salary and grade commensurate with experience.

Minimum Qualifications:

Level 1

• (3 yr.) Technical experience such as System Administration, Network Engineering, Computer Programming, etc.
• Experience with Linux/Unix operating systems
• Experience with network switch and firewall configuration and maintenance (VLANs, ACLs, firewall rules, etc.)
• Security+ Certified (or obtain certification one in 6-months) or other appropriate certification

Level 2

• (10 yr.) Technical experience such as System Administration, Network Administration, Network Engineering, etc.
• Software Defined Networking (SDN) or Network Function Virtualization (NFV)
• Experience with Linux/Unix operating systems
• Experience with network switch and firewall configuration and maintenance (VLANs, ACLs, firewall rules, etc.)
• Security+ Certified (or obtain certification one in 6-months) or other appropriate certification

Preferred Qualifications:

• Experience with end-to-end troubleshooting across multiple devices and networks.
• Load testing / network simulation
• CCNA Collaboration (Voice) Certified
• Experience with packet capture and protocol analysis software tools such as Wireshark
• Knowledge or experience in LTE, UMTS, GSM technology, wireless voice, or landline phone switches
• Experience with telephony signals analysis and troubleshooting