Position Summary

We are looking for a team member that will collaborate openly and has proficient oral and written communications skills. As a member of our IT team, you will have the opportunity to be engaged in a wide variety of IT-related work. This will include maintaining both voice and data telecommunications systems, providing user support and troubleshooting efforts, and researching and recommending creative methods and solutions for telecommunications, networking, and other IT-related tasking. We do not require you have competency in all these areas and will provide on-the-job training for areas that need reinforcement. 

This is not the typical trouble-ticket-based systems/network administration position, but instead requires the orchestration of many different skill sets across the spectrum of IT solutions to effect significant modernization while ensuring highly reliable service. 

This position is in Columbia, MD. 

Responsibilities  

• Designing, integrating, configuring, deploying, testing, and maintaining numerous types of network devices, interfaces, and technologies as they relate to data, voice and video hardware and software.
• Managing configuration changes of various voice and data equipment.
• Applying knowledge of multiple aspects of telecommunications, internetworking, and data systems networking.
• Providing escalated Tier-2 and Tier-3 technical support on data, voice, and video networks.
• Resolve complex network problems and operate network analyzers, WAN test equipment, and network simulators.
• Assist in developing and maintaining installation, configuration, and operational procedures.
• Work with teams to commission and integrate new equipment.
• Maintain supporting infrastructure such as storage, compute, and virtualized environment.

Qualifications and Skills

Basic Qualifications

• You must possess an active TS SCI security clearance.
• U.S. citizenship is required for this position.
• Level 1: Bachelor’s degree from an accredited university with six (6) years’ experience relevant to Information Technology OR twelve (12) years’ work experience relevant to Information Technology in lieu of degree.
• Level 2: Bachelor’s degree from an accredited university with six (9) years’ experience relevant to Information Technology OR twelve (15) years’ work experience relevant to Information Technology in lieu of degree.
• Salary and grade commensurate with experience. 

Minimum Qualifications

Level 1

• (2 yr.) Technical experience such as System Administration, Network Engineering, Computer Programming, etc.
• Experience with Linux/Unix operating systems
• Experience with network switch and firewall configuration and maintenance (VLANs, ACLs, firewall rules, etc.)
• Security+ Certified (or obtain certification one in 6-months) or other appropriate certification

Level 2

• Requires 3 years technical experience such as System Administration, Network Engineering, Computer Programming, etc. plus other qualifications) 

Preferred Qualifications

• Experience with end-to-end troubleshooting across multiple devices and networks
• Software Defined Networking (SDN) or Network Function Virtualization (NFV)
• Experience with Kubernetes
• Load testing / network simulation
• CCNA Collaboration (Voice) Certified
• Knowledge or experience in LTE, UMTS, GSM technology, wireless voice, or landline phone switches
• Experience with telephony signals analysis and troubleshooting