Essential Requirements

• Possess ability to be assertive and effective at influencing people at all levels, within and outside Dell.
• Ability to communicate effectively, verbal and written, up to Executive level within Dell and Dell’s customers translating complex processes into understandable and relevant content.
• Advanced understanding quality tools, data, and processes and can use those tools to influence decisions and improvements.
• Understanding of Telco technology discipline, such as hardware, software, end to end solutions, and ability as to influence through technical expertise.
• Deals with ambiguous situations within the role along with ability to support and influence change, across organizations, geographies, and customers.
• Ability to scale with the Telco business demand across cultures, geographies, and time zones.
• Considers impact on customers in quality decisions.
• Working knowledge of Quality fundamentals such as risk mitigation and CLCA methodologies.
• Ability to think critically and both work independently or as part of a cross-functional team.

Desirable Requirements

• Global understanding and influencing of cultures and working with those cultures.
• Proficient in MS Teams, Outlook, Excel, PowerPoint, and other relevant process, analytics, and collaboration tools such as Zoom.
• Proactively solving problems that affect the project objectives and recognizes impact, benefits and risks advises on solutions.
• Strong project and change management skills.

Education and Experience

• Bachelor’s degree in relevant field(s)
• 8-10 yrs of experience understanding product and quality IT needs and expectations of the Telco market.