Job Summary

The Technology Strategy & Development Advisor will be a member of the technology vertical within the Sales Enablement organization that supports Evernorth and its businesses. This team owns and is responsible for providing the strategic vision for the overall technology stack (tools and applications) utilized by the business, such as Sales and Account Management, to power the client-buying journey. From prospecting, RFP, contracting, closing the deal, to implementation. Working directly with frontline business users (our customers) and leadership to understand their business, processes, and identify needs/requirements. The team is then responsible for partnering with our technology and software engineering partners to develop and implement a solution.  

Applicants must have strong business skills and experience, with either some past experience working with technology teams, or the ability and interest to learn how to work with technology teams. This role will assist and at time be asked to lead complex assignments/projects.

Specifically, Evernorth seeks an individual to assist and be a critical member of the team that is responsible for all the cross-functional stakeholdering/collaboration and strategic planning required to expand and power the end-to-end technology stack that supports Sales and Account Management teams across Evernorth. This includes working with each business to align and prioritize their required technical requirements and ongoing enhancements as well as working with technology to develop the appropriate dashboards and reports where consolidation is not permissible due to firewall restrictions. This technical stack planning work will extend to the onboarding of all future Evernorth acquisitions (ie. MDLIVE).

Additionally, support vendor contract management and continued partnership with Legal & Procurement on consolidation of software licensing and vendor agreements, ongoing review and management of business implications resulting from firewall restrictions and other compliance requirement, as well as software license management for key Sales and Account management applications across the Evernorth technical stack.

This position is with Evernorth, a new business within the Cigna Corporation.

Essential Functions

• Support the strategic planning as it pertains to powering the end to end technology stack for Evernorth businesses
• Continuously engage with the business, technology, and other key stakeholders to stay informed, nurturing strong and trusting relationships and increasing business knowledge to represent product vision, strategy, and customer/business needs
• Understand, gather, review, analyze, validate, evaluate, and story map business processes/systems and user requirements in coordination with the business, technology, and software engineering
• Work with the business product owners of the technology within the business enablement team to help translate product roadmap features into well-defined product requirements including, but not limited to, business value and expected outcomes/acceptance criteria.
• Help identify organizational impediments and work with team members and leadership to create effective strategies to overcome them.
• Work in an agile environment and continuously reviews the business needs, refine priorities, outlines milestones and deliverables, and identifies opportunities and risks.
• Provide counsel and advice to top management/stakeholders on significant matters, often requiring coordination between different teams and organizations.
• Effectively communicate the products team’s goals and accomplishments to peers and leadership showing the value the product is bringing to the business

Qualifications

• Bachelor’s degree in business, computer science, engineering, or related field; master degree a plus but not required
• 2-4 years’ work experience as a product owner, business analyst, or in a related field
• Excellent technical abilities, effective analytical abilities, verbal and written communication skills
• Strong working knowledge and experience (or a keen interest in) with Request for Proposal (RFP), contract lifecycle management, CRM, and sales enablement tools. Examples, RFPIO, Apttus, Salesforce, Highspot, Marketo, etc.
• Experience with discerning business requirements and mapping them to both business processes and tool
• Experience working in technology or in close engagement with technology
• Accurate and precise attention to detail
• Able to build strong interpersonal relationships with business analysts, technology/engineering teams, leadership, senior management, and internal and external stakeholders
• Proficient computer skills, including experience with Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of software development
• Comfortable working with multiple teams, in-house and remote
• High degree of comfort working in a fast past environment and be able to manage multiple initiatives/projects simultaneously
• Strong project management skill and experience
• Ability to gain fundamental understanding of new methodologies, technologies, and the health service industry

This role is Flex/WFH which allows most work to be performed at home or on occasion at a Cigna office location. Employees must be fully vaccinated if they choose to come onsite.

This position is not eligible to be performed in Colorado.

About Evernorth

Evernorth, Cigna Corporation’s health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you’ll be empowered to solve the problems others don’t, won’t or can’t. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.