Responsibilities

Scale Customer Engagements

• Acts as a representative for technology domain to all C-suite leaders within Strategic partnerships engagements while engaging with and leveraging local Microsoft senior leadership as appropriate. Coaches and enables account teams to identify and proactively engage with key customer technical decision makers and influencers to unblock technical and business obstacles.                     
• Uses broad, in-depth industry, technical, and professional knowledge and leadership skills to build credibility with customers. Is sought after for expertise.
• influences customer decisions and ensures technical wins by streamlining processes and managing the flow of wins, leveraging deep knowledge of processes, tools, and programs (e.g., FastTrack, End Customer Investment Funds). Aligns goals across workloads and facilitates cross-selling with various worldwide teams.
• Leverages in-depth knowledge of resources (e.g., roles, Microsoft Technology Center [MTC], demo sites, virtual sites) and owns resolution of highly complex, escalated technical and non-technical blockers by engaging other teams (e.g., engineering, Account Team Unit [ATU], Specialist Team Unit [STU]) and conveying impact. Leverages insights and knowledge of blockers to anticipate market needs and contribute to global strategy. Identifies patterns of blockers within area of expertise and reaches out across geos to consolidate patterns into a business case to accelerate escalation. The end goal is Robust Consumption planning for large MACC deals and input into the win-win situation for a partnership technically and financially.
• Ensures consistency and quality through capturing, sharing, and adherence of standards and best practices in customer engagements by scaling implementation of cross-functional initiatives across channels at the global level to drive consistency in technical approach and ensure customer technical experience across teams.
• Orchestrates team resources and coaches team to maximize impact of customer engagement and drive long-term global strategy through global capacity planning, prioritization and utilization of resources. Proactively plans team resources and engages corporate teams to influence maturation and presales. Qualifies and prioritizes opportunities, and holds team accountable for maximizing selling time to achieve scorecard objectives and subsidiary strategy.

Build Strategy

• Coaches and provides support to account technical teams and SPLs to define and execute the most robust technical strategy. Drives repeatability of strategy across similar situations. Proactively approaches customers to understand and identify global/cross-area strategy opportunities, aligning strategy with industry insights. Engages internal teams to ensure capability to execute strategy.
• Maintains communications with internal partners (e.g., Account Technology Unit [ATU], Customer Service Unit [CSU] manager, SSM) on highest potential customers to pre-align technical resources to customer and customer cases based on account planning and priorities, with the flexibility to realign to minimize orchestration and enable proactive engagements as needed.

Solution Design and Proof

• With the aim of Robust consumption planning and different possible constructs of a MACC deal, one must be very situational. In Some cases, the role Oversees highly complex demonstrations (e.g., architectural design sessions, and proof of concept [POC] sessions, pilots, hackathons) of end-to-end Microsoft data solutions and architectures based on multiple products and positions solutions against competitors. Ensures demonstrations enable customers to identify and resolve technical issues with clear criteria and next steps that guarantee deployment of Microsoft technology.
• Promotes leveraging of reference architectures and provides validation input to establish programmatic frameworks for use by the business.
• Applies advanced sales methodologies (e.g., challenger sales) and coaches’ team to lead and inspire global customers in digital transformation solutions and shape and enable scalable change across subsidiaries.
• Identifies new technical, business trends and needs as well as identifies ideas that can be transformed into solutions that benefit customers/partners. Serving as the voice of the customer (VOC) to Microsoft. Ensure input is utilized and solutions for the customer are established at the worldwide level.
• Works with Microsoft and customer stakeholders to build architectures patterns to support Horizon 2 & 3 workloads and incorporates these into the cloud roadmap and consumption plan

Education

• Acts as a role model by increasing own technical knowledge and serving as a respected technology leader to broader organization.
• Acts as a technical thought leader by sharing best practices (e.g., architectures, materials) and regularly delivering content at Microsoft events (e.g., TechReady). Provides insight into how to identify and win opportunities to increase solutions/portfolio understanding and capabilities.
• Participates in tech communities and drives feedback to improve overall team member experience and effectiveness at global level.

Other

• Embody our culture and values

Qualifications

• Proven experience in technical pre-sales or technical consulting engagements
• Bachelor's Degree in Computer Science, Information Technology, or related field
• At least 7 years experience with cloud and hybrid, or on premises data platforms, AI And ML, architecture designs, migrations, industry standards, and/or technology management.

• Deep technical expertise in BI, big data, Spark, Data warehousing, SQL or equivilant RDBMS, python or other Machine learning development tool.
• Experience driving change management or technical adoption.
• Collaboration. Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers.
• Communication. Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills.
• Influence: Thought Leader with Presales experience able to present clearly in a venue like Digital Win Room and convince the audience with the clear mutual benefits for the customer and for Microsoft coming from the Strategic partnership.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.