At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

The Technology Operations Analyst is responsible for coordinating and executing the processing of all production control jobs, programs, and peripheral equipment.  The Technology Operations Analyst monitors and tracks production data processes, mitigates service interruptions, provides status on data processes, identifies data quality issues and facilitates their resolution. The Technology Operations Analyst also plays a role in event and incident management and continual improvement.

Autonomy

Works under general direction.  Uses discretion in identifying and responding to complex issues and assignments.  Usually receives specific instructions and has work reviewed at frequent milestones. Determines when issues should be escalated to a higher level. 

Influence

Interacts with and influences colleagues. Has working level contact with customers, suppliers and partners. May supervise others or make decisions which impact the work assigned to individuals or phases of projects.

Complexity

Performs a range of work, sometimes complex and non routine, in a variety of environments. Applies

methodical approach to issue definition and resolution

Business Skills

Demonstrates an analytical and systematic approach to issue resolution. Takes the initiative in identifying and negotiating appropriate personal development opportunities. Demonstrates effective communication skills. Contributes fully to the work of teams. Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines and according to relevant legislation, standards and procedures. Appreciates the wider business context, and how own role relates to other roles and to the business of the employer or client.

Key Responsibilities

Day-to-Day Infrastructure Operations

Executes standard and repetitive technical and operational tasks.

Ensures the proper set-up, processing, and documentation of batch and ad hoc production control jobs according to processes and procedures. 

Utilizes system scripting to program and operate production related equipment and ensure quality data output of production run results.

Establishes and maintains daily, weekly, and monthly job schedules.  

Submits batch processes and monitors job scheduling tool for errors from scheduled or ad hoc jobs.  

Reviews application run instructions, recovery instructions, and other operational documentation for accuracy, completeness, and compliance with standards. 

Downloads, analyzes, processes, and monitors information for specific applications, ensuring accuracy and proper completion.

Event and Incident Management

Updates, tracks, and reports on all production issues and works with appropriate team to resolve issues.

Monitors and tracks production systems and processes to ensure on-time, high quality delivery of data to product teams and systems. 

Provides analysis of data and process issues that impact production.

Continuous Improvement

Monitors production standards and procedures and recommends improvements.

Identifies improvements in processes to minimize incident occurrence or increase speed of resolution.

Contributes to regular operational performance reviews to generate continuous improvement opportunities.

Skills

Technology Operations

Provide technical expertise to enable the correct application of operational procedures. 

Use management tools to determine load and performance statistics. 

Contribute to the planning and implementation of maintenance and installation work. 

Implement agreed changes and maintenance routines. 

Identify operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures.

Provide reports and proposals for improvement to specialists, users and managers.

Service Operations                    

Monitor service delivery against service level agreements and maintains records of relevant information. 

Analyze service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.

Monitor service capacity and initiate actions to resolve any shortfalls according to agreed procedures.

Monitor and analyze service and component availability, reliability, maintainability and serviceability against agreed service levels.

Investigate and coordinate the resolution of potential and actual service problems.

Qualifications:

Essential:

Bachelor’s degree in Computer Science degree or related field or equivalent combination of industry related professional experience and education

Working experience providing infrastructure operations support

Working experience with batch scheduling technologies

Working experience with monitoring technologies and analyzing real-time statistics

Working experience working with a ticket management/service desk system

Working experience in an ITIL-based environment

Working experience as a participant in a change management process

Working experience in creating scripts for Unix, Linus, Windows, MVS

Working experience in Microsoft Office products

Working experience in enterprise technology systems

Desirable:

2 – 5 years of experience in a Network Operations Center (NOC) or Enterprise Operations Center (EOC) strongly preferred

Working knowledge of batch scheduling technologies

ITIL Foundations Certification

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.