Job Description Overview:

Contributes to the pre-sales process by leveraging knowledge of business requirements to successfully offer technical input and solution offerings. Participates in project planning by identifying risks and dependencies, and proposing appropriate mitigations. Implements technical solutions by coordinating and aligning with customer's business goals. Cultivates relationships with customers, partners, and stakeholders to identify drivers of satisfaction and establish recovery actions to improve experience. Leverages and/or modifies existing intellectual property (IP) as needed. Demonstrates ability to learn new technologies based on business demands and industry trends.

Responsibilities

Job Description Reponsibilities:

Pre-Sales Support

• Collaborates with internal stakeholders (e.g., Solution Architect, Account Delivery Executive, Pursuit Lead, Sales Solution Specialist) in the pre-sale process by understanding business requirements and providing industry and technical input and/or solution offerings to help shape the deal. Supports drafting proposals and/or statement of work (SOW).
• Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers.

Technical Delivery

• Follows capacity process outlined by Global Capacity Management team. Maintains tools with up-to-date skills and availability.                  
• Leads meetings with customers/partners to understand business needs. Uses business, industry and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions. Engages others appropriately to understand and define customer requirements.
• Participates in project planning and develops project documents by identifying the risks and dependencies. Communicates the business value of planned solutions to customers/ partners. Identifies technical and business risks in programs and proposes mitigations. Assists project managers/architects in preparing for steering committee (e.g., developing artifacts). Manages their schedule and communicates to project leads. Generates and delivers Work Breakdown Structure (WBS).
• Implements solutions and may provide oversight and leadership on workstreams across domains while adhering to Microsoft Services processes. Aligns solutions with the intent of the architecture.
• Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.
• Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve experience. Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.

Intellectual Property Management

• Acts as an ambassador in consumption of intellectual property (IP) by leveraging and/or modifying existing IP or creating repeatable content where applicable. Provides feedback on Managed IP for continuous improvement, reports IP gaps, reviews IP to be considered for harvesting and curation and ensures it is logged for consumption. Improves Managed Standard Offerings (MSO) quality and collaborates with portfolio and solution teams of the domain by providing feedback.

Business Development

• Identifies opportunities to expand or accelerate the adoption and consumption of the cloud and Microsoft technologies. As appropriate, facilitates other team members to scale the business with existing customers by articulating value propositions of strategic Microsoft products and services and developing new offerings for the domain. Drives innovation and digital transformation. Ensures the use of existing intellectual property (IP).

Readiness

• Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team. Identifies certifications and readiness plans in partnership with domain Chief Technology Officer (CTO). Leads or participates in relevant technical communities, and conducts training sessions to evangelize technology and/or offerings based on availability. Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.  

Operational Excellence

• Completes operational tasks and readiness, and ensures timeliness and accuracy. Follows Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines). Leads as example and guides team members on operational tasks, readiness, and compliance.

Other

• Embody our culture and values

Qualifications

Job Description Qualifications:

Required/Minimum Qualifications

• 5+ years leadership experience in an enterprise environment.
• Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND 3+ years leadership experience at least 3 of the following functional areas:
• Azure Kubernetes & Containers – experience with Docker, Kubctl, shell scripting, Pod design & configuration, operations and monitoring, and container tools such as Prometheus, Twistlock or Sysdig
• Azure DevOps – expertise with Azure DevOps, Github, Terraform, ARM Templates, YAML, PowerShell, Python or other scripting language, CI/CD, Unit/UI Testing
• Cloud technologies
• Development projects targeting a variety of form factors (e.g., Mobile, IoT, HoloLens, Open Source, Cross Platform)
• Development languages (e.g., C#, JavaScript, PHP, Python)
• Application Lifecycle Management (e.g., Agile, SCRUM, TFS)
• Solution Architecture (e.g., SOA, enterprise architectures)
• .NET technologies up to the latest version (e.g., WCF, WF, MVC)
• Emerging technologies (e.g., Blockchain, IoT, BoT Framework, Mixed Reality)
• Fluent in the English language

Additional or Preferred Qualifications

• Technical certifications based on domain (Azure Developer Associate, Azure IoT Developer, DevOps Engineer Expert, Azure Solutions Architect Expert, or similar).
• Project Management certification (e.g., PMP, Scrum).

Knowledge, Skills, Abilities

Internal Use Only: Culture and Values

• Learn more about Microsoft’s Culture: Culture - Home (sharepoint.com)
• Learn more about Microsoft Values: Values - Home (sharepoint.com)

#AC&AI

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.