Responsibilities

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

Qualifications

Required
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
• Experience in Network Security Engineering or consulting, and, or Systems Administration with focus on security. Experience with endpoint security, server security, or threat analytics.
• Customer facing support experience
• Experience on Windows Server, Windows Client, Active Directory and, or Azure Active Directory Administration
• Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

Experience in one or more of these areas desirable
• Experience with Linux or Mac administration
• Scripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level).

Language Qualification
English Language: fluent in reading, writing and speaking.

If you already have some experience on these, it would be an added advantage:
• System Centre Endpoint Protection
• Azure Antimalware
• Windows Defender
• Microsoft Defender for EndPoint (Windows Defender Advance Threat Protection)
• Microsoft Defender for Cloud (Azure Security Center)
• Microsoft Sentinel
• Azure Information Protection
• Active Directory Rights Management Service
• Azure Key vault
• Office 365 Security & Compliance and Authentication
• Microsoft Defender for Clouds Apps (Cloud Application Security (MCAS))
• Azure Advanced Threat Protection (ATP) / Microsoft Defender for Identity
• Advanced Threat Analytics
• Microsoft Defender for IoT 

Required Experience
• 2+ years of experience in Network Security Engineering or consulting, and/or Systems Administration.
• 2+ years Customer facing support experience.
• 1+ year Experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration.
• 1+ year enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
Soft Skills
· Demonstrated experience learning new technologies
· Strong collaborative skills and extensive cross-group coordination skills
· Proven customer service skills supporting external and/or internal customers in an enterprise
environment
· Great phone presence and documentation abilities. Excellent executive communication and crisis
management skills
· Excellent documentation skills and ability to translate complex technical processes into simple to
follow written guides
· Previous experience working in a large, complex, highly matrixed global organization preferred
· Ability to work in a high pace environment
Education
· Preferred Bachelor’s degree or higher in a technical field, or relevant work experience
· Preferred IT Industry certifications (Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.)