Responsibilities

Your Responsibilities
• Responsible for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific 

Qualifications

Language Qualification
English Language: fluent in reading, writing and speaking.

Required
• BI experience like ETL, Data warehousing management, Data Mining, Report Designer or developer
• Heterogeneous Database Management Systems like Oracle, MySQL, SAP etc.
• Programing language such as C#, DAX, MDX, SQL, Python
• Conceptual knowledge of Azure, AWS cloud architecture or any Cloud SaaS experience
• Thorough troubleshooting and problem-solving skills
• Excellent communication skills with both written and spoken English
• Ability to work well in a highly collaborative team
• Ability to work well in ambiguous situations
• Computer Science or Engineering related education background. Passion to keep learning advanced BI technologies

Experience in one or more of these areas desirable
• Power BI , Tableau, or similar BI solutions
• OLAP, Data warehousing or OLTP, Database
• BI Report developing