Responsibilities

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements 

Qualifications

Language Qualification
English Language: fluent in reading, writing and speaking.

Soft Skills​

Technical Leadership - handle technically challenging and politically sensitive customer situations​
Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager.​
Ability to discover, recognize and assess alternate solutions to a problem​
Ability to have effective communication with various stakeholders within and outside of Microsoft​

Technical Skills:

The role would require you to specialize in just one of these skill groups: