Responsibilities

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices 

Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness. 

Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements 

Qualifications

Knowledge and proficiency in one or more of the following System Center applications is a must . Architecture, installation, configuration and troubleshooting
• Proficiency in System Center Virtual Machine Manager (SCVMM)
• System Center Operations Manager (SCOM)
• System Center Service manager (SCSM)
• System Center Orchestrator (SCO)

Foundation concepts:
Reasonable/moderate knowledge on
. Knowledge on Microsoft Windows technologies. Concepts on Operating System, Disk, Storage and cluster. Understanding of WMI, COM/DCOM.
· SQL - Basic SQL Server Administration concepts. Exposure on SQL with IIS will be preferred.
. Operating Systems Concepts – Active Directory.
· Networking concepts – DNS, protocols, Devices
· IIS Concepts.
. Basic understanding of all Microsoft technologies

Knowledge and experience on
• Windows technologies – Windows OS installation, configuration, troubleshooting. Concepts on Disk, cluster, performance etc.
• Windows Networking - DHCP, DNS, WINS, TCP/IP, Basic networking knowledge
• Windows Active directory - Installation, configuration, troubleshooting