At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technical Support Engineer 2 on our Product Services team in Oklahoma City, Round Rock or Eden Prairie to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

You will:

• Troubleshoot and resolve complex customer technical problems across datacenter-wide environments

• Collaborate with peers, team leads, and Senior ProSupport Engineers as appropriate to resolve customer issues maintaining complete ownership of issues from beginning to resolution

• Follow up with customers via phone and email to ensure accurate resolution for their technical issues

• Work on highly complex customer technical issues requiring sound judgment in order to resolve problems and provide recommendations

• Use troubleshooting techniques and tools to identify root cause of complex technical scenarios

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 4-6 years of relevant experience or equivalent combination of education and work experience (Undergraduate degree and 0-2 years relevant experience)

• Proven skill Installing, Configuring and Troubleshooting Network Infrastructure, Server Hardware and Operating Systems, and/or NAS/SAN Solutions

• Competent Knowledge in one or more of the following technologies, Network Switching and/or Routing, Linux, or Virtualization

• Fault Isolation and Troubleshooting Methodology

• Excellent customer service and communication skills, with a no-barriers attitude towards helping others

Desirable Qualifications:

• Advanced knowledge in any of the technologies, TCP/IP Networking, VMWare, Linux (Red Hat, Ubuntu, or CentOS), Microsoft Server OS, SAN/NAS Solutions, Modular Server Solutions

• Engineering-level certifications, such as: Network+, CCENT, CCNA or higher, LPI-2 or RHCE, VCP–DCV, VCP-NV, or equivalent

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Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.