Providing clients with technical support and guidance in relation to software installation, problem solving and trouble-shooting, to ensure successful implementation and usage. Analyzing and providing feedback to customers on technology-related issues and information. Observing and reporting on customer-related activities and trends; providing ideas, input, and innovation throughout the development process. Providing training and technical support to customers and staff; providing assistance to the sales and marketing team.

Job title:

Technical Support Engineer

Job Description:

Description of your role – The role is to provide support to technical incidents and enhance the technical service to school consumers. Also, to provide support to other areas including but not limited to MIS & Cloud products.

Provide 2nd line ICT technical support to our school customers, mainly in the Worcestershire area. The role is home-based but there will be a need to travel to schools around Worcestershire and occasionally Herefordshire, Staffordshire, and Birmingham. Additionally, we support schools remotely in West Sussex and Essex and this will expand into more areas as we grow the business.

What you’ll be doing:

• Deliver installation, configuration & support of IT Hardware & Software solutions
• Assist MIS team with technical support as required
• Assist Entrust service desk with 1st line technical support where required
• Maintain accurate call logs on our incident management system
• Provide customer focused service ensuring it meets the needs & provides best value to school customers
• Support end users with varying technical abilities

What we’re looking for:

• Understanding of Windows O/S, both server and client
• Understanding of Internet and Email systems
• Good knowledge of PC applications i.e., Microsoft Office
• Proven experience of supporting server architecture (desirable)
• Experience in Linux, Apple Mac OSX, IOS and/or Microsoft 365 (desirable)
• Experience of troubleshooting and maintaining wide range of hardware including networked PC’s

About Entrust

Entrust is a joint venture company between Capita and Staffordshire County Council and has supported educational establishments across England to improve outcomes since 2013.

‘Excellence in education’ is the heart of our business. Our passion is inspiring futures and improving outcomes for children, young people and adults.

We work in partnership with schools, academy trusts and Local Authorities to provide specialist expertise, ensuring every child and young person.

• receives a good education.
• is in a safe and healthy environment.
• and is given expert guidance to realise their full potential.

We also work with clients across a range of other sectors including central government, health, and the private sector.

Our achievements are underpinned by our vision ‘to inspire futures’ by being Open, Ingenious, Collaborative and Effective. By building on our reputation for excellence and delivering what we promise, we want to help make every school in England a good school, ensuring every child and young person gets the education they deserve.

What’s in it for you?

• Salary range £22,000 - £24,000
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme ...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.