Delivering outstanding technical support and customer service

We are looking to recruit a Technical Support Customer Service Advisor who will support one of our home phone and broadband clients. So if you are looking for a customer focussing role or you want something which is more technically based then Plusnet is looking for you!! Ownership of queries is so important to us; so, if you are a person who wants to resolve problems, have genuine conversations with customers all whilst working in a busy, fun call centre environment or our virtual call centre it would be great to hear from you!

What you’ll be doing:

• supporting with inbound calls within a contact centre

• delivering a service which makes your customers feel valued and supported

• dealing with a number of customer questions and queries, helping to resolve problems

• following user guides to support customers

• taking ownership of customers issues until resolution

• problem solving using information provided by the customer

What we’re looking for:

Experience is great, but it isn’t essential to us. The truth is we don’t have a typical employee; however, there’s a few key attributes we would like you to have;

• Great communication skills

• A desire to learn and develop in the role or beyond

• Be focused on helping people and resolving their queries

• Be determined to succeed – both for yourself and your customers

• A decent level of IT skill and an ability to multitask on computer-based programmes

If there is one thing that is especially important to us it is flexibility. Our department is open from 8:00am to 8:00pm Monday to Sunday. We have 14 teams that cover the above shifts. Some shifts are early, and some are late. Shift length varies between 7.5 and 11 hours a day. A number of shifts are 5 day week, some are 4 and some are a mix of 4 days and 3 days.

What’s in it for you?

• Basic salary plus up to 20% bonus based not only on your performance – and no selling!!

• Excellent discounted employee package for home phone, broadband, mobile and TV products

• 22 days holiday (+8 bank holidays)

• Full training, coaching and support from day one

• A great opportunity to progress your career

• Access to our Perk’s at Work site which has everything from discounted cinema tickets to a Cycle to Work Scheme plus a free shuttle bus to and from Leeds City Centre every hour

• voluntary health, dental and vision benefits

• the option to buy extra leave

• employee assistance programmes

• season ticket loans

• discounted gym memberships

• paid time to volunteer in your community

•  Many of our offices also provide extra perks, such as free fruit deliveries, lunch clubs, onsite gyms, and yoga classes.

Hours of Work

• Rotational shifts between 8:00am – 8:00pm – Monday to Sunday

• Training is super important, so no holidays will be authorised during the training weeks

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• We will invite you to take part in an interactive game based assessment called Arctic Shore Assessment. Please look out for an email from assessments@arcticshores.com and complete as soon as possible
• Once you have completed your assessment you will be invited to a video interview with a member of the recruitment team

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.