Job Description

Technical Solution Manager (TSM) manages the overall technical solution for a customer during the initial rollout and continues to engage through the entire customer lifecycle as a trusted advisor. This involves defining the technical solution, driving advanced technology when necessary and tasking delivery teams to produce technical deliverables.

Essential Duties and Accountabilities:

·       Technical Solution Manager understands technical deliverables of the IFS implementation project per the solution proposed in the sales cycle and provides input to the Project Manager for incorporating them in the project plan.

·       Coordinates all technical activities in the implementation/upgrade project, from initial deployment of software to post go live support.

·       Acts as the point of contact for the customer and the project team and ensures good communications between the technical teams and project team members.

·       Plans/coordinates/tracks progress of Configuration, Reports, Integration and Modification (CRIM) development activities and technical training.

·       Forecasts technical resource demand and secures resources from delivery teams.

·       Resolves technical issues during the project

·       Participates in technical design of CRIM items, makes sure appropriate designs are used in each CRIM item, and the combination of all CRIM constitute a robust solution.

·       Assists/guides the customer with technical configuration, and security setup in the IFS product being implemented.

Qualifications

·       Bachelor’s Degree in Engineering or Computer Science (or equivalent job experience or other professional qualifications) 

·       At least 6 years’ experience in software development or Systems Engineering, preferably with architect/technical lead level experience.

·       Broad technical skill set, with familiarity of technologies involved in multi-tiered enterprise application architectures.

·       Technical experience on customizing/implementing a major ERP/FSM or similar enterprise system.

·       Familiarity with system admin functions such as security and user profile setup and configuration management in an ERP/FSM system

·       Ability to travel to customer sites where required 

·       Fluent in English and local language