The technical Sales Specialist is responsible for delivering customer support and for providing consultative suggestions for improvements on customer programs. 

The Technical Sales Specialist’s responsibilities include delivering product demonstrations, networking with clients, expanding sales territories, attending seminars and trade exhibitions, conducting research, increasing your knowledge of technical products, and providing training to internal and external customers. 

To be successful as a Technical sales specialist, you should demonstrate great active listening skills, patience, and confidence. Outstanding candidates are self-starters with superb networking abilities, research skills, and a good eye for opportunities. Field Applications, support sales and internal and external customers with the proper use of RFID products and equipment.

Qualifications

Qualifications:

• Knowledge of technical product specifications, staying  up-to-date with new products as well as industry trends.

• Conduct market research and obtain feedback from clients to improve existing products.

• Be a liaison between the sales team and the production team regarding issues, troubleshooting problems, and creating effective solutions.

• Simplifying technical terms during product demonstrations and post-sales customer support.

• Maintaining strong professional relationships with existing clients and meeting with new clients to expand sales territories.

• Listening to customers’ needs and advising them on Avery products that fit their business needs.

• Handle pre-sales technical discussions of sales leads to define the technical customer requirements.

• Maintain customer relations, and organize regular customer follow-ups in order to assess product and service satisfaction and to identify new opportunities.

• Support in-depth technical evaluation periods for customers.

• Write application notes, reports and other documentation that can ease the customer’s implementation of our technologies.

• Accompany sales managers on domestic and international travels to support customer implementation and to act as a subject matter expert.  

• Participate in technical conference calls as a technical expert.

• Support participation of trade shows, exhibitions, and industry events.

• Actively translate customer requirements, market trends, and intelligence into engineering proposals and future feature requests, to continually improve and enhance our technologies.

• Understand the basic physics of RFID regarding inlay performance and various hardware.

• In depth knowledge of various encoding, manufacturing, and printing applications

• Working with customers, sales, customer service, a quality department  to resolve issues and claims and complaints on products.

• High level problem determination skills in the technical areas listed

Skills

• Interpersonal skills. Strong interpersonal skills are a valuable characteristic for sales field engineers, both for building relationships with clients and effectively communicating with other members of the sales team.

• Problem-solving skills. Sales field engineers must be able to listen to the customer’s needs and concerns, and then recommend solutions, possibly including customizing a product.

• Self-confidence. Sales engineers should be confident and persuasive when making sales presentations.

• Technological skills. Sales field engineers must have extensive knowledge of the technologically sophisticated products they sell in order to explain their advantages and answer questions.

Professional qualifications/training:

• Bachelor’s degree required, preferably in electrical engineering

• 1 - 2 years of experience working in the RFID industry

Travel

• Up to 50%, mostly domestic and some international travel may be required

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

We do not accept unsolicited referrals or resumes from any source other than directly from candidates using their personal email addresses.