JOB SUMMARY

Responsible for overall fulfillment operations of the system locations from the tap to the home across the assigned area. Responsible for providing direction and leadership to TQA staff and contractors while maintaining system integrity and overseeing operations of installations, service and maintenance. Coordinate and collaborate with Construction, Dispatch, Warehouse, Engineering and Customer Operations to ensure optimal customer experience. Coordinate and communicate with Field Operations management on process and procedural improvement opportunities. Provide reports to Field Operations management on activity and results. Responsible for the hiring, training, development and performance management of staff.

MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently supports all efforts to simplify and enhance the customer experience

Manages all technical operations at the system level to maintain the integrity of the network and assures quality and consistency of voice, video, and data to customers

Proactively plans for, secures, and deploys contractor resources to meet business demands

Provides technical support and direction to staff and contractor management regarding new or existing technologies, operational standards, and staff development

Responsible for purchasing, budgeting, business plan development, deployment of new products, and capital projects

Provides quality assurance support and direction to field staff and contractors regarding new or existing technologies, company Technical Quality Assurance (TQA) Program standards

Assists in the coordination, preparation and maintenance of the capital and operating budgets

Monitors current procedures and tests performed in accordance with FCC standards to ensure compliance

Ensures quality control checks are completed satisfactorily; resolves escalated customer problems as necessary

Provides recommended areas for improvement within the drop network to field operations management

Monitors and reviews system material management procedures, inventory control, safety-training program and security to ensure compliance with company policies and procedures

Maintains records and documents in accordance with company policies and procedures

As needed, assists with the facilitation of Statement of Work (SOW) and renewals for contract labor resources

Establishes positive employee relations through effective communication and ongoing support

Develops an effective frontline leadership team and assists with developing their direct reports as to drive a high performance culture and environment

Adhere to industry specific local, state, and federal regulations, as applicable

Know, understand and follow company policy

Perform other duties as requested by manager

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Advanced understanding of the TCP/IP stack and associated abstraction layers

Advanced knowledge of network designs, network architectures, and network topologies

Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment

Ability to accurately measure distances, using tapes or other measuring devices

Ability to carry, climb and operate extension ladder (approx. 32 ft high and 90 pounds)

Ability to climb poles using gaffs, hooks and climbing belt as needed

Ability to differentiate between different sizes and colors of wires

Ability to make cable connections in tight spaces by bending, reaching, twisting

Ability to operate a bucket truck and test equipment, required to perform job duties

Ability to operate appropriate computer or test equipment associated with position

Ability to perform job from high places (i.e. poles and roofs)

Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers

Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts

Ability to work while standing 50-70% of the time

Ability to work with small components and wires to make cable connections

Ability to splice coaxial cable

Ability to use handheld communication devices and applications

Ability to handle multiple projects and tasks

Ability to maintain confidentiality

Ability to prioritize and organize effectively

Ability to supervise and motivate others

Ability to use personal computer and software applications

Advanced knowledge of company products and services

Advanced knowledge and understanding of the testing and reporting of technical proofs of performance

Advanced knowledge of construction practices and specifications

Advanced knowledge of Headend operation & standards

Advanced knowledge and ability of Installation/Service requirements both as it relates to policies & procedures

Knowledge of the capital and operating budget process

Demonstrated effective leadership skills

Knowledge of Microsoft Office

Education Bachelor's degree in electronics or related field, or equivalent work experience

Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

Certifications and Licenses

Valid driver's license with satisfactory driving record within Company required standards

Related Work Experience Number of Years

Technical experience or equivalent work experience 5+

Supervisory experience 2+

WORKING CONDITIONS

Majority of work performed in an office environment

May work indoors in confined space, poorly ventilated areas such as attics during extreme heat

Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions

Work outdoors in all kinds of weather and at all times of the day or night

Work performed near power lines and electricity

Work and travel in inclement weather

Work performed at various heights above ground on telephone/power poles

Work in a 24x7, fast paced environment

Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.