Job summary
AWS Textract is looking for a passionate, innovative, and results oriented Technical Program Manager. Amazon Textract (https://aws.amazon.com/textract) is an AWS service that provides deep learning based OCR and document analysis. This team owns the full service stack and solves challenging problems around scaling, efficiency, and reliability to make sure our customers are able to perform OCR and document analysis on cloud. We are constantly adding new capabilities to the service. The goal is to be the bleeding edge of a highly scalable technology that can analyze corpus of documents and provide rich analytics.

As the right candidate, you will possess a strong program management background, have demonstrated experience leading medium to large projects, and have a well-rounded technical background in current web technologies. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.

This position within the Amazon AI team presents a unique and rare opportunity to get in on the ground floor within a fast growing business and help shape the technology, the product, and the business.

About Us
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

Key job responsibilities
Drive AWS and customer campaigns to evangelize service best practices, adoption of Textract and new features.
• Help define and drive low-touch and high-touch customer engagement mechanisms. Work with product management and engineering stakeholders to establish a customer feedback loop.
• Communicate program updates, process changes, and overall progress to leaders and cross functional stakeholders. Work with product management and engineering to provide weekly business updates to leadership.
• Partner with product management and engineering teams to drive beta programs for upcoming features.
• Work with cross-functional stakeholders such as finance, infrastructure, engineering, solution architects, business development, product management, business intelligence and reporting, to define meaningful campaigns, metrics, and processes, to help drive key business goals.

BASIC QUALIFICATIONS

• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• 7+ years of experience working directly with engineering teams
• 5+ years of technical program management experience

• Bachelor's Degree in Computer Science or a related field, or equivalent experience
• 10+ years of software development industry experience
• 3+ years of technical management experience as leader of leaders.

PREFERRED QUALIFICATIONS

• Experience working with or managing projects for cloud-based enterprise services.
• Experience with open-source products.
• Experience understanding business requirements for large enterprises or complex product scenarios.
• Experience proposing detailed and innovative technical solution design independently.
• Experience leading engineering teams in executing high quality software.
• Hands-on experience in the operations and evolution of the software products.
• Experience building full-stack web applications.
• Experience with Cloud-native Software Development.
• Experience with Cloud Operational Excellence practices.
• Knowledge of Application Security Principles and how they impact development and deployment of applications.