Minimum qualifications:

Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.

5 years of technical experience.

2 years of experience managing a team of engineering and/or technical operations professionals.

Experience designing, developing, or troubleshooting operating system, networking, and database technologies.

Preferred qualifications:

5 years of experience building teams, as well as hiring and developing people.

Experience leading regionally or globally distributed teams.

Experience in leading people through change while maintaining the ability to adjust to rapidly changing technology and make decisions with limited information.

Experience identifying opportunities to improve team efficiency and effectiveness through automation.

Ability to multi-task, prioritize, and manage across multiple, often time-sensitive initiatives.

Exceptional organizational, communication, leadership, and customer service skills.

About the job

Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen.

Google is an engineering company at heart. We hire people with a broad set of technical skills who are ready to take on some of technology's greatest challenges and make an impact on users around the world. At Google, engineers not only revolutionize search, they routinely work on scalability and storage solutions, large-scale applications and entirely new platforms for developers around the world. From Google Ads to Chrome, Android to YouTube, social to local, Google engineers are changing the world one technological achievement after another.

Responsibilities

Inspire, grow, and develop talented individuals while providing vision and setting direction for the team and lead through outcomes.

Collaborate well with partner teams to achieve shared objectives, provide strategic insight, and lead continuous improvement efforts in customer service and operations.

Cultivate results by tracking key operational metrics, identifying process improvement opportunities, and delivering on strategic initiatives.

Oversee the design and operation of various cloud-based services, systems, and applications.

Lead hiring and career development for a team of professionals across a variety of technical disciplines.