At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Cox Communications is searching for a Technical Operations Engineer II.  This role will perform engineering activities with knowledge & skills associated with the following technologies: IP Routing Protocols: OSPF, ISIS, BGP; Multi-Protocol Technologies: LDP, RSVP; IP Protocols: TCP, UDP, BFD; Ethernet Technologies: gigE, 10 gigE, VLANs, 802.1Q (VLAN tagging), 802.1P (layer 2 QoS), VRRP, HSRP; QoS Capabilities: classification, marking, queueing, policing.  CGN (Carrier Grade NAT) Design/Test

Primary Responsibilities and Essential Functions

•    Design and test network architectures. •    Test and validate code functionality to be used in the production network across multiple vendors

•    Assess and define testing strategy and test cases.  

•    Assist in equipment evaluations, equipment selection, pilot testing and network designs to ensure reliability and scaled expansion of the network. 

•    Assist in preparing engineering cost analysis to optimize return on investment

•    Assist in implementation of plans that enhance technical operation, compliance with rules and regulations, and permit the deployment of new technology.

•    Support deployments of new services, systems, applications and architectures with installation, configuration, integration, evaluation, testing, documentation, and training.

•    Resolves outage and trouble conditions on network platforms.  Engages vendors as needed for support and for executing on vendor identified actions during issues 

•    Responsible for the upkeep and maintenance of network platforms 

•    Partners with change management for impact identification, network validation, MOP creation and execution of activities

•    Ownership of platform reliability reporting, platform quality, reliability, proactive reporting

•    Provide technical operations support and consultation to field technical operations teams.

•    Provides telecommunication solutions to increase operational efficiencies, and expand network services.

•    Conducts equipment evaluations, equipment selection, pilot testing and network designs to insure reliability and scaled expansion of the network. Prepare engineering cost analysis to optimize the return on investment.

•    Provides detailed engineering support and consultation to other departments.

•    Develops network element technical specifications.

•    Supports new product deployments with installation, integration, testing, documentation, and training. Develops methods and procedures for troubleshooting.

•    Makes specific recommendations and assists in implementation of plans that enhance technical operation, compliance with rules and regulations, and permits the deployment of new technology. Defines and compiles the methods of procedures and documentation to support personnel in the maintenance and day-to-day operation of the network.

•    Develops and executes detailed network designs and architectural plans for network applications. Designs may include routed IPs, MPLS, or Internet topologies.

•    May configure any or all of the following: router and switch technologies.

•    Establishes network performance measurements and goals.

•    Works with vendors to ensure equipment is installed and operating properly and resolves problems. Develops and implements proper operation and procedure for new technologies.

•    May work closely with customers, directly or indirectly through Sales Engineers, to identify network needs that impact network design and support requirements.

•    Responsible for all aspects of local network management and network management devices.

•    May manage projects within Technology Operations Engineering to confirm delivery intervals and validate critical dates and milestones to ensure delivery of services stay on target.

•    Coordinates with other departments to ensure the network is available and configured to exceed market demands. This includes the support of software upgrades and configuration changes and assisting technicians, SOC and NOC in troubleshooting outages and resolving escalations as appropriate.

•    Facilitates communications with employees and other departments by holding or attending meetings, preparing reports, and participating on task forces.

•    Develop methods and procedures for equipment migration (commercial).

•    May perform reliability studies and assessments to ensure Cox is the Trusted Provider.

Qualifications:

Minimum

•    Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job.  (Reasonable accommodations for medical and religious objections will be considered.) •    2 years’ of experience in related field (i.e. Engineering, Technical Operations) or academic equivalent training or projects.

•    Requires working knowledge of transmission, switching, powering, grounding, mechanical, and cabling.  

•    Demonstrated problem solving and analytical thinking skills.

•    Excellent collaborative skills to work effectively with teams throughout the organization.

•    1 year experience developing and maintaining detailed network designs and documentation

•    1 year experience troubleshooting and diagnostics

Preferred 

•    BS/BA degree in related discipline strongly preferred (i.e. Engineering, Computer Science, or similar technical degree).   Ã¢â‚¬Â¢    Certifications: NRS II, CCNP, JNCIP

•    Experience in telecommunications industry desired.

•    Experience leading projects to enhance the network capability for existing and future services

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.