Job Responsibilities include but are not limited to:

• Performing first line support and monitoring for various automation solution across Caterpillar Parts facilities.

• Assisting in development of automated end to end monitoring solutions and dashboards with IT infrastructure architects and other developers.

• Assisting in the development of automation data lake with IT infrastructure architects to support data driven insights into various automation systems.

• Proactively monitoring, investigating, and supporting automation systems deployed across Caterpillar Parts facilities. This includes interactions with site staff for issues being experienced in the daily use of automation systems.

• Participating in IT infrastructure reviews to support continuous availability of the automation solutions at the site.

• Performing testing of changes for automation systems & components according to ITSM change management processes.

• Supporting daily site usage of automation systems by handling incoming incident tickets, collaborative MS teams communications and direct calls for issues in using the various automation systems.

• Working with local facility staff, Network Team, Cybersecurity Team, Site IT Contacts, Logistics Center Managers (LCMs), and other impacted subject matter experts to implement system enhancements.

• Performing basic network monitoring and troubleshooting connection issues (Wired/Wireless) for automation systems at sites.

• Providing off-shift and weekend support for incidents and production migrations related to site automation.

Basic Qualifications:

• Bachelor’s degree or higher with 4 to 5 years of experience in IT Infrastructure.

• IT Infrastructure experience MUST include:

  • Performing server monitoring and network troubleshooting DHCP, DNS, and ISE authentication, Microsoft servers, Cisco network wired and wireless devices

  • Understanding of Network firewalls and related firewall rules as impacting applications and solutions at the remote sites

  • Understanding of PLC communications and connectivity as used in a shop environment

  • Understanding of virtual server infrastructures.

  • Knowledge of Wide Area Network (WAN) connectivity.

  • Knowledge of integration with servers, mobile devices, printers, and Windows PCs.

Top Candidates Will Also Have:

• Experience with following ITSM incident, change, and problem management procedures.  

• Knowledge of VMware environments and basic operations and monitoring of related virtual servers.

• Local Area Network administration using Cisco Prime network monitoring.

• Planning and testing experience

• Experience with disaster recovery and/or business continuity planning & testing.

• Experience with Linux systems.

• Experience with warehouse management systems such as SAP.