About us
At TFL, we support 31,000 users across the SAP Landscape. We utilise cutting edge technology in the space such as SAP Success Factors, SAP Ariba, and SAP Cloud Solutions to support our business.  

About the Role
You’ll be accountable for directing service delivery by leading a multi skilled professional team ensuring optimisation of commercial arrangements, reducing TCO and ensuring compliance with SAP recommended best practice. You’ll provide direction, leadership, and technical support to the internal SAP team and support the Senior Service Performance Manager.
You will be responsible for the delivery of all various SAP projects within the Financial Portfolio and ensuring the Level 2 services are supported within their portfolio as escalated from Level 1 Service Operations function, which includes; - a portfolio of 1500+ applications across business areas on average costing over £200m+ within each Service Owner. 

Key Accountabilities:
•    Responsible for leading a multi-skilled team of 6-8 service analysts to ensure consistent service delivery across TfL.
•    Responsible for leading the delivery of services 24*7, including resource planning across their portfolio of services and managing all suppliers to the agreed service level targets to deliver the business outputs required. Assist the Senior Service Performance Manager in shaping the portfolio
•    Responsible for leading on relationships with senior stakeholders in relation to the services provided, examining any future business changes in demand, the financial impact and mitigating risks for the services within their portfolio
•    Responsible on leading and overseeing the end to end costs of services across their portfolio ensuring that services are achieved cost effectively and continue to meet the business requirements over the next two years
•    Responsible for directing the team to identify usage, trends, capacity and asset lifecycle management for all services under their control representing this information to future business strategies.

Knowledge: (Essential  E, Desirable - D)
•    SAP Qualified in either SAP FiCO, SAP S/4 HANNA or SAP Ariba Modules E
•    Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related discipline (or corresponding professional experience) E
•    ITIL V3 Service Management certification E
•    Knowledge and experience of the provision of effective technical support services to a complex, real-time, multi-site operation E
Very good Knowledge of SAP, Enterprise Resource Planning and Asset Management systems. E
•    Broad Knowledge of development, DevOps & Project methodologies (including Prince2, PMM, PMI) D
•    Knowledge of cloud computing service models, such as SaaS, PaaS, IaaS. E
•    Knowledge and experience of IT applications in public transportation and its business environment D
•    Financial processes (including project authorisations and budgeting) D
•    Commercial management best practice to ensure effective supply chain arrangements to deliver value, quality and reliability E
•    Coaching and leading matrix teams. E
Skills:
•    Proven ability to influence and collaborate at a senior leader level, e.g. experience of presenting at business forums and leading service reviews with senior management E
•    Proven ability to manage interactions between suppliers, internal teams and customers necessary to reliably deliver quality technology service performance within large-scale, complex operating environments. E
•    Proven analytical skills to interpret complex data and make or influence appropriate business decisions E
•    High level of commercial acumen able to manage commercial activities that deliver significant value D
Experience:
•    Extensive experience of technology and services in a complex, multi-site, organisation D
•    Extensive experience of interacting and negotiating at Business Director level, both internally and with third parties D
•    Demonstrable success in continual process improvement E
Demonstratable success in delivering large scale SAP Technical projects to time, cost and quality
•    Proven team leadership experience with a focus on driving a culture of customer service E
•    Broad knowledge of Technology and Data Services. D
•    Significant hands on experience in providing technical and functional support in but not limited to SAP FiCO, SAP S/4 HANNA or SAP Ariba Modules E

Equality and Diversity 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, ethnicity, gender, sexual orientation, age or disability status.

On this recruitment campaign, as part of TfL’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and covering letters that could cause discrimination.

Application Process 

Please apply using your CV and a two page covering letter. Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter.

The closing date for applications is 2nd Feb 2022 @ 23:59

Benefits 

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area but mostly include:

•    Final salary pension scheme 
•    Free travel for you on the TfL network 
•    A 75% discount on National Rail Season Ticket and interest free loan 
•    30 days annual leave plus public and bank holidays
•    Private healthcare discounted scheme (optional) 
•    Tax-efficient cycle-to-work programme
•    Retail, health, leisure and travel offers 
•    Discounted Eurostar travel