Technical Consultant

At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are.

If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.

Accountabilities

• Consult with B2B Customers on how British Airways’ distribution technologies and APIs can be consumed and built to
• Work with product owners to translate customer requirements into customised implementation plans to ensure effective integration of British Airways’ distribution technologies into the Customer’s business
• Identify implementation issues or risks and present solutions to mitigate or resolve
• Provide end user training as necessary (external)
• Build strong rapport with Customers’ project team to ensure full understanding of scope of British Airways’ distribution technologies
• Manage multiple customers engagements at one time, prioritising effectively
• Contribute to the future development of British Airways’ distribution technologies by representing Customers’ needs and feedback throughout the software development cycle
• Maintain knowledge of Airline distribution technology trends and developments
• Collaborate with Global Sales to ensure a joined up approach is taken with Customers
• There is an expectation that you will undertake adhoc work on an exceptional basis or provide relevant cover for other team tasks

Behaviours and attitude

• I’m a role model for all BA brand behaviours and ways of working – I walk the talk
• I exude a can-do attitude (best of BA)
• I’m flexible and agile, always ready to adapt when things don’t go to plan
• I’m an ambassador for BA and my team

My core traits

• You will have a focus on the customer and do your best to set up our B2B solutions for success
• You will be seen by Customers as credible and knowledgeable due to your experience developing API solutions
• Great interpersonal, presentation and communication skills​
• Critical thinker and problem-solving skills
• You are a self driven and motivated person who even in the face of adversity remains resilient and positive and focuses on finding solutions whilst supporting colleagues along the way

Skills / Capabilities

• Ability to translate Customer requirements and objectives into achievable implementation plans
• Outstanding influencing and communication skills; able to succinctly state problems and solutions to a wide audience
• Strong stakeholder management skills and ability to manage conflicting needs
• Proven strong analytical and problem solving skills to resolve complex problems in a flexible manner
• Ability to prioritise and work constructively under pressure in a fast paced, multi tasking environment

Qualification / Experience

• A bachelor’s degree in a computer or engineering field (or equivalent)
• 3+ years experience of technical consultancy with Customers
• Knowledge and understanding of Airline B2B distribution
• Good understanding of functions related to software development
• Comfortable in at least one high level programming language

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.