What you’ll be doing:

• Administration and monitoring schemes, work programmes and inspections against agreed timescales, procedures, and standards, ensuring full compliance with the systems and hardware provided.
• To support the monitoring of contractor work completion, producing accurate daily, weekly and monthly performance reports on scheduled and work completion.
• Ensure all inspection findings are recorded in the relevant systems, in line with the defined data capture guidelines, processes and standards, both current and future.
• To raise works orders required by the Team and process the associated invoices.
• Support the Design Engineers, Technical Supervisors, Network Asset Technicians and Inspectors in the delivery of enforcement action by administering the issuing of formal letters and serving of Notices.
• Supporting the coordination and production of witness statements and evidence file production.
•  Support the production of audits and performance reviews to support service improvement.
• Assist in responding efficiently and effectively to enquiries and complaints related to any aspect of the service provided by Re Highways Service from customers and other sources. Record findings and support the initiation of action as necessary to ensure customer satisfaction.
• Coordinate the provision of timely and accurate information and responses to customer and stakeholder queries, claims and correspondence reflective of the quality expected by Re Highways Service.
• Ensure compliance with all Health & Safety legislation and associated codes of practice, Re and Council policies.
•  Carry out all duties with due regard to the Re’s Customer Care, Equalities, Information Governance, Data Protection, GDPR, Financial Regulations and Health and Safety policies and procedures.
•  Undertake any other duties which may reasonably be regarded as within the nature of the duties and responsibilities / grade of the post as defined, subject to the proviso that normally any changes shall be incorporated into the job description documentation.

What we’re looking for:

• Excellent communication skills both written and verbal
• Ability to establish and maintain good working relationships
• Ability to demonstrate a flexible approach to work
• Competent IT Skills
• Self reliant, self motivated, well organised, diplomatic and enthusiastic

 Desirable Experience/Skills:

• Knowledge of Streetworks legislation
• Experience of working in a customer service environment
• Experience of dealing with high volumes of telephone calls and/or personal queries from the public on behalf of a large organisation
• Team player

About Us:

At Government Services, we’re transforming the way governments and local councils serve the public. We’re using technology, innovation and domain knowledge to improve services and deliver savings. Our teams are answering 30,000 emergency service calls every day and our Ultra Low Emissions Zone is helping Londoners breath cleaner air. Join us and discover better as you keep the country running smoothly.

What’s in it for you?

• A competitive basic salary
• 23 days holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.