It is our people behind life’s passions who will make the big difference. If you are interested in becoming part of a company that delivers market leading products, driving your own career and working with brands committed to active lifestyles, then you’ve found your fit.  

Have what it takes? Join us.

PLEASE NOTE: Brunswick will never ask you to pay any money to participate in the interview process and will not require that you provide sensitive information such as credit card or bank account information.  

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Summary of Position:

To provide all dealer, OEM, and retail customers with technical/service support, assistance in service, service management, customer relations/satisfaction, warranty adjustment, product performance, and installation for all Mercury and Brunswick products. This position reports to a Regional Service Manager. 

Primary Duties and Responsibilities: 

• Provide service management counseling, onsite training of Mercury systems and processes.
• Investigate, diagnose, and resolve service-related product malfunctions and issues.
• Complete and submit reports on field-related activities as necessary.
• Complete ongoing evaluations of all dealers and assist them with a business plan to upgrade their Mercury products, service, and profitably to provide ultimate customer satisfaction.
• Communicate information to service, manufacturing, and quality engineering groups.
• Perform other duties as assigned by the RSM
• Territory account management responsibilities for:
  • Prospecting and vetting dealer applications, terminations, and non-renewals.
  • Interacting with sales and credit departments.
  • Dealer service development focusing on CSI and NPS metrics.
  • Manage career development for dealer technicians while interacting with Mercury University to promote technician advancement.
  • Facilitate new service talent to the marine industry by promoting and supporting local trade schools and high school vocational programs.
  • Assist and advise OEMs of product configuration, training, installation, and integration as required.
  • Organize site visits to provide improved dealer and OEM support.
  • Provide in-field support to Mercury Legal department for product liability, product failure lawsuits, onsite inspections, depositions, and participate as a witness.
  • Face-to-face interaction with consumers to resolve their product questions and issues.
  • Participate and assist the Marketing department with local, regional, national boat shows, tournaments, and special events as required.  Some international travel is required.
  • Assist Large Vessel Support specialist team on specialty products as required.
  • Participate in in-service training.  Secure and maintain Mercury University product certification within the first year of employment.

Knowledge, Skill, and Ability Requirements:

• Thorough knowledge of Mercury products.
• Comprehensive understanding of marine vessel systems, with a focus on electrical systems.
• Complete understanding of customer service philosophy and procedures of the company.
• Interpersonal skills are necessary to deal with dealers, customers, brokers, and OEM’s.
• Effectively plan, develop, and execute product issue resolution, installation, and integration in the field.
• Willingness to travel (50% - 75%) Occasional multi-week travel events may be required.
• Ability to work independently, make accurate decisions, and analyze risk.
• Excellent interpersonal skills, meticulous data gathering capabilities.
• Excellent Computer and technology skills, capitalizing on effective communication and documentation through digital media.
• International travel is required; the employee must possess and maintain a valid passport and any other documentation required to travel internationally.

Education and Experience Requirements:

Minimum Qualifications:

• 6-8 years in marine service-related capacity.
• Diverse advanced marine Mechanical/ Electrical background.

Preferred Qualifications:

• Associate degree in Engineering or related field (or equivalent experience)
• 10+ years in marine service-related capacity.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

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Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

#Brunswick Corporation - Mercury Marine