As a Team Manager you will plan, develop, motivate, organise and control the activities and resources of a team to deliver operational objectives, building effective capability in the team to ensure targets can be achieved whilst continually maintaining all quality, regulatory and procedural standards.

What you will do:

• Lead, develop, coach and motivate assigned employees to ensure they are aware of and capable of delivering their responsibilities and to ensure the creation and maintenance of an effective working climate and a continuous improvement ethos.
• Plan, organise, oversee and monitor the activities of the team to optimise resources and oversee their work so that the team maximises its performance against all relevant targets and standards.
• Continually review and measure team activities against sales and other targets, standards and service levels, agreeing and taking actions to improve capability and performance, so that the team achieves its maximum potential.
• Ensure the team understands business plans and requirements, plus current performance achievements, in the context of their own work to facilitate them in contributing to overall business improvement activities and performance.
• Ensure all required team management and administrative activities, including performance management processes and action on individual performance issues, are carried out effectively so that the team functions smoothly.
• Lead the rapid identification, analysis and resolution of operational problems to ensure the minimum interruption to the team’s work, and present conclusions and recommendations to more senior staff.
• Maintain knowledge of regulatory and legal requirements relevant to the role.
• Support and promote compliance with those requirements within the role and the business.

Please note that this position is Home-based but you will be required to travel into the Manchester office on a bi-weekly basis

Your experience will include:

• Previous experience of managing a team including the capability to plan and control activity and performance in relation to productivity, quality and other key requirements
• Able to organise and manage personal and team workload to meet stretching targets and regulatory deadlines
• Able to evidence establishing effective working relationships at different levels and can demonstrate the ability to work as part of a management team
• Experience of working in a heavily regulated environment
• Experience or knowledge of SAP would be advantageous
• Knowledge or experience of Client Money (CASS) regulations and requirements would be advantageous
• Achievement and maintenance of competence, defined by the company’s Training and Competence (T&C) Scheme

The role is a classed as a certified function under SMCR (Senior Manager’s Certification Regime) with qualification requirements.  Therefore, you will either have the relevant Investment qualifications or be prepared to study towards the IOC (Investments Operations Certificate) and pass within a specified timeframe (48 months)

What’s in it for you?

• A competitive basic salary between £27-£32k DOE
• Home-based/Remote working but you will be required to travel into the Manchester office on a bi-weekly basis
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.