M&S is changing, and it's changing fast! As part of our ongoing transformation to deliver "Stores of the Future" we are looking for innovative and resilient Leaders. We are working hard to ensure our store estate is fit for the future, by trialling different concepts and opening new stores – our plan is to open c.75 stores over the next 3 years that will offer our customers a new and innovative shopping experience, whilst maintaining the traditional M&S values our customers love.

The sweeping innovations that we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. As a Manager in-store, we want you to help us transform our business on a record scale, by showing everyone how crafting the perfect customer experience can change M&S for good.

Vangarde café is within the top 10 performing hospitality units within the business. As a Hospitality Team Manager demonstrating strong drive and vision is imperative, having a real commercial instinct, a business transformation mentality, and a passion for high performance in everything you do is key. We are looking for accomplished Retail Superstars with experience in the Hospitality Sector.

The successful candidate will have experience of delivering operational excellence in a fast paced hospitality setting, or experience of managing a large team in a high pressure environment.

About the role

• To drive a selling culture within your team
• Consistently raise performance and capability of the team to support developing internal talent
• To utilise and exploit data to support with operational decisions
• Implement a continuous improvement mentality within the team and work in partnership with the wider team.
• To always energise your team to deliver first class customer service within a fast-paced environment

What’s on offer?

• Flexible working options – alternate weekend working
• Standard working week 39 hours
• 20% Colleague discount on most things from furniture, fashion and of course food
• First class welcome to M&S with a tailored 12-week induction in your training store
• Options to progress – it’s something we’re proud of at M&S.
• Holiday Entitlement 28 days – which increases with service.
• Celebration Day / Charity Volunteer Day – paid days off*
• Perks and Discounts via the M&S Choices website (these are phenomenal and there are lots!) 

About the Application Process...

After completing a short online application, if successful you will then be required to take part in a short on-demand video interview. Following this stage, successful applicants will be invited to an interview or assessment.

Ready to apply?

We are an inclusive employer and are committed to an active Equal Opportunities Policy which starts with our recruitment and selection process.

If you consider yourself to have a disability or learning difficulty which means you are unable to complete an application online, please get in touch either by phone on 0345 300 3725 or by email Recruitment.Online@marksandspencer.com so we can make alternative arrangements for you.

• Qualifying period applies

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request this.