Home based

37.5 hours per week, 08:00-20:00 Monday to Friday

Leading a team of up to 20 Disability Assessors, you will be responsible for proactively supporting the successful achievement of the contracted service levels and ensuring delivery of key performance indicators to ensure Capita PIP meets its business objectives.

The Team Manager will manage and motivate a team of Disability Assessors, aiming to maximise performance and operational effectiveness whilst delivering all customer and internal service levels.

The Team Manager will ensure that policies, procedures and documentation are professionally and efficiently administered and ensure that Disability Assessors are successfully and effectively managed.

Team Managers will set objectives and performance targets, complete internal checks for adherence to processes and procedures, and plan appropriate workloads.  Working in conjunction with the Regional Manager, the Team Manager will develop all individuals’ skills to their full potential whilst driving the highest possible standards of claimant care and quality.

The Team Manager will also ensure that all individuals within their team are fully aware of the businesses aims and objectives, providing relevant and timely updates where appropriate on all aspects of business/market change.

The Team Manager will be prepared to travel to multiple locations within the Region and to attend training events and business meetings held at Fort Dunlop Birmingham/Belfast.

*Please note this is a home/field based role so candidates must have a full UK driving licence and access to their own vehicle*

What we are looking for:

Essential:

• Team leadership and coaching experience.

• Performance management experience.

• Demonstrable planning, leadership, motivational and organisational skills.

• Ability to work in a high pressure environment, managing detailed operational deliverables, meeting targets and business plans.

• Proven track record of building and developing teams.

• Ablility to develop and deliver presentations to direct reports and stakeholders.

• Strong analytical skills – familiar with MS Office, particularly Excel/Word and PowerPoint.

Desirable:

Experience of being a DA Buddy