The Central Support Team are responsible for providing systems support to a number of local authority revenues, benefit and finance contracts.

We are looking for an enthusiastic individual with a confident attitude to work in a busy and friendly environment on the CST Systems Team. Your key responsibilities will be to ensure the smooth running of the batch processing and to ensure that specified service levels are achieved.

Responsibilities will include:
• Preparation of batch schedules and checking of system outputs
• Maximising system availability
• Ensuring that documents and reports are produced at the correct time
• Ensuring that bills and letters are accurately produced and dispatched
• Accurately documenting procedures for others to follow
• Maintaining accurate records & documentary evidence to satisfy external audit scrutiny
• Improving processes to improve efficiency and accuracy
• Transmission of BACS files
• Resolution of system faults (i.e. Batch program failures) 
• Integrity error investigation and correction
• Inclusion on CST out of hours Support Rota
• Participate in Annual Billing processing with the ability to lead on a contract

Hours are on a shift pattern working a 7.5 hour day between 7am and 5pm

All applicants for employment in Capita Local Government are subject on recruitment to the requirements of the Baseline Personnel Security Standard covering identity, employment history, nationality and immigration status, criminal record (unspent convictions only) and additional pre-employment checks including references and credit checks.

Person Attributes
• Enthusiastic, friendly and confident
• Able to use own initiative and be self motivated
• Able to remain calm under pressure and work to tight deadlines
• Strong team working ethics

Essential Experience/Skills
• Excellent written and verbal communication skills
• Ability to work with a high level of accuracy and thoroughness
• Computer literate
• Excellent knowledge of MS Word and Excel and Outlook
• GCSE Maths & English – Grade C or above
• Transmission of BACS files
• Previous experience working in an office environment
• Working knowledge of Housing Benefit, Council Tax, Business Rates
• Knowledge or experience of batch processing within one or more of the following systems: One Revs, Northgate, Civica and Integra systems

Desirable Experience/Skills
â–ª Working knowledge of the following systems:
OneRevs, Northgate, Civica and Integra
â–ª Basic Linux skills (incl. isql and QBF experience)
â–ª Excellent problem solving skills

What’s in it for you?

A competitive basic salary
23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
You will get the chance to follow your chosen career path anywhere in Capita. You will be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we will provide the support you need to do just that. Our purpose is to create a better outcome for you.