The SE1 will be a shift engineer in the support center, directly responsible for maintaining the operational integrity of enterprise-wide customer facing applications, their associated operating systems & databases, and associated infrastructure by addressing break/fix issues, performing scheduled maintenance, and conducting preventive monitoring. The shift lead will provide technical training, guidance, and mentoring to the shift team and will participate in the vetting of new processes introduced into the team's workload.

DUTIES AND RESPONSIBILITIES

• Support Spectrum Network Operations group with the operation of applications provided over the customer network and used to operate the customer network, including e-mail, DHCP, DNS, subscriber service provisioning, ticketing systems, NMS, EMS, fault management systems, custom monitoring tools, and data center operations.
• Responsible for colocation management, which will include but is not limited to:
  • Application system alarm response
  • Break/fix activity
  • Incident triage
  • Change management
  • Smart hands and facility access management
  • Performs other duties as requested by manager.

BASIC / MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience.
• Minimum one (1) year of experience in deployment, implementation and/or installation of enterprise hardware
• Minimum one (1) year of experience in circuit provisioning and/or network operations
• Must be able to work the following shift: Tuesday thru Friday; 8:30PM to 7:00AM

ADDITIONAL JOB QUALIFICATIONS

• Experience working with the following technologies; Remedy, Splunk, IBM Netcool (ITVM), SQL, MySQL, Oracle, IP networking protocols, Cisco & HP hardware, Linux, RedHat, Windows OS, JavaScript, PERL, and working within Ethernet, IP and/or SONET based networks.
• Experience installing, administering, configuring, and maintaining OSS and service provisioning applications: including operating systems and related software.
• Apply technical expertise to a variety of situations, evaluating problems and implementing best solutions
• Able to communicate across intra and inter-company boundaries stating requirements needed in support of customer requirements
• Proficiency in creating diagrams in Excel and Visio
• Experience monitoring and managing applications, device availability, network conditions, and system reliability/performance, as well as service and program maintenance and storage resources
• Experience in 24x7 network and systems support/operations center.

PREFERRED QUALIFICATIONS

• Experience working within Telecommunications industry
• Network Management experience
• High degree of personal motivation and proven ability to work independently with little supervision in order to resolve customer or technical issues
• Experience with NetCool, CA Spectrum, Remedy, & Splunk

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $59,300.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.