The Systems Analyst provides technical expertise related to various applications. Works with Business to define technical requirements for new development and any process related changes. Designs and develops customizations, conversions, and interfaces as necessary. Creates diagrams and flows to represent system design as coordinated by the architect. Develops implementation strategy.

• Systems Analysis and Design: Clarifies technical requirements and influences decisions that lead to the solutions

• Provides estimates for work effort required

• Designs new, and modifies existing, customizations, conversions, and interfaces as necessary

• Accountable for and creates all technical deliverables including technical design specifications, diagrams, flows, and documentation of all system or application changes

• Coordinates with Architects to maintain all technical deliverables

• Works with QE teams to provide testing frameworks as needed

• Develops detailed system implementation plan, Develops Prototypes

• Works with Security and Operations team to ensure solution compliance

• Works with internal and external vendor teams on all support/enhancement/project related activities

• Designs support fixes, small enhancements, and coding for major projects

• Provides analysis and testing support for defect fixes

• Assists the Delivery Manager in identifying and managing risks, issues, and dependencies

• Develops or contributes to project deliverables, such as design documents

• Complies with and demonstrate a sound knowledge of the Systems Development Life Cycle (SDLC) methodology for assigned projects and tasks

• Provides input into design and architecture reviews

• Specify user/system interfaces and translate logical designs into implementation designs taking account of environment, performance, security requirements, and existing systems

• Produce detailed designs, and document all work using required standards, methods, and tools, including prototyping tools where appropriate

• Report the outcome of testing and identify potential improvements to the process and to the software products according to agreed designs and standards

• Ability to design, code, test, correct, and document complex programs from agreed specifications, and subsequent iterations to achieve a well-engineered result

• Take part in reviews of own work and lead reviews of colleagues\' work.

• Works with operations team to create/update Standard Operating Procedures (SOP)

• Experience leading contractors /consultants

Minimum Education & Experience:

• College or university degree in Information Systems, Computer Science or related field

• 4+ years of Software Engineer/Developer or other similar technology position, which includes hands-on experience with production support, incident response, bug fixes major and minor enhancements

• More than 3 years of retail domain experience with experience in Customer Data Platform and Marketing Database. Including Digital Marketing Technologies

• Experienced in technical design of major and minor enhancements, impact analysis

• Experience with testing tools and testing methodology

Knowledge & Skills

• Customer Data Platform, CRM, Marketing database

• Identity Resolution, data Appends, Enrichments and Householding, Personalization

• Demonstrated proficiency with XML, JSON, SQL, PL/SQL, UNIX and Python scripting

• Database Software like Oracle, MySQL, DB2, etc

• Data warehouse and mining utilities

• Experience with working and/or integrating with Digital Martech platforms like Salesforce Marketing Cloud, Airship, Wunderkind, Adobe, Twilio, Sendgrid

• Excellent analytical abilities. Demonstrated problem solving skills in complex system environment

• Ability to think on both broad and detailed levels

• Ability to learn new applications quickly and support them in production.

• High tolerance for ambiguity matched with desire to organize it

• Strong verbal, written and communication and presentation skills

• Should be a team player, with ability to work in a highly collaborative environment

• Retail and eCommerce experience preferred

• Master Data Management experience is a plus

• Snowflake knowledge is a plus

• Working knowledge of Alteryx tool is a plus

• Working knowledge of customer facing application like Clienteling, Surveys, Signage is a plus