At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

The Field Systems Analyst II (FSA) is the single point of contact for Technology at Revenue Generating Locations (i.e. Manheim Auto Auction).   The FSA collaborates with members of project teams and business owners to bring forth its technology to the client.  The FSA assists in design, development, testing, and post-release support.  The FSA ensures service delivery for all interconnected network devices and workflow processes.  The FSA is responsible to maintain system integrity and security.

The FSA manages fixed infrastructure inter-connectivity and assists with design expansions after evaluating the business need.  The FSA is expected to manage, initiate, and/or participate in projects ranging from construction, business changes, and corporate-wide initiatives.  When third parties are introduced, the analysts will be expected to engineer a solution or collaborate with the appropriate parties. 

The FSA advocates and escalates issues.  They will assist locations with a client base ranging from 200 to 1000 team members.  They will assist with client training, adoption, and satisfaction.

The FSA’s role requires participation in location management team meetings with the expectation to assist business needs and/or changes.  They will influence the local management team with operations and technology decisions with a strict adherence to company standards and best practices. 

FSA’s are required to have an awareness of operational knowledge specific to the client.  This includes a wide scale knowledge of service portfolios to provide guidance and assistance.

Travel requirements for this role may be up to 25%.

The FSA provides Service Delivery management by providing high uptime, managing local service contracts, and managing high-pressure issues and conflicts that arise during revenue generating sale-days.

Qualifications:

BS/BA degree in related discipline OR equivalent work experience

3 years of working experience

Working experience supporting end-user computing devices

Working experience working with incident, problem, and change management,

Working experience in an ITIL-based environment

Working experience as a participant in a change management process

Working experience of Microsoft Office products

Technical certification.

Willingness to travel up to 25%.

Ability to walk, stand, squat, kneel and climb to perform essential job duties required to troubleshoot, repair, and maintain technology equipment

Excellent customer service skills required. The ability to meet SLAs and update customer with progress

Preferred:

Additional Tech Certification:  A+, Network +, MCP, MCDST

Apple Certified Support Professional (ACSP)

Network certificates

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.