Responsibilities
· Monitor Post Go-Live Production EDI data flowing in and out of internal servers on a 24/7 basis for latency and critical failures.
· Troubleshoot issues related to different types of EDI data/ documents handled in Infor and provide timely resolutions to the internal teams via case management tools.

• Troubleshoot issues related to Connectivity protocols such asAS2, FTP, and SFTP and provide resolutions.
• Perform post release checks and monitoring of the EDI data flow in and out of the system.
• Communicate with all necessary stakeholders both local and overseas to ensure proper resolution and closure of issues.

 
Qualification
 
• Should have a bachelor’s degree in a relevant field and 2-4 years of enterprise production support experience that includes troubleshooting of EDI/EDIFACT/XML data.
• Good communication and interpersonal skills.
• Sound working knowledge of EDI, EDIFACT and XML.
• Good working knowledge of connectivity protocols such as AS2, SFTP, FTP etc. and their troubleshooting.
 
• Knowledge of supply chain, trade operations or trade sales, accounting, industry practices (LCs, banking, credit), and import and export practices will be a plus.
• Should be willing to learn/adapt to new technology, ability to work independently and as a team player.
 
• Strong issue resolution and conflict resolution skills.
Willing to work on weekends and public/mercantile holidays on a roster basis.