ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

Support Services Manager

Education

High School or GED

Career Level

Manager

Category

Operations

Job Type/ FLSA Status

Salaried Exempt

Travel Required

None

Shift Type

Job Description

The Support Services Manager is responsible for the administrative support of day-to-day Human Resources operations of considerable complexity to ensure that appropriate employee information and records are prepared and maintained.

Essential Duties

• Review for accuracy and completeness all forms and documents required to process new hires, terminations, leave of absences, and other employee transactions for employees of Corporate and Shared Services.
• Responsible for the recruitment of hourly employees from job posting, interviews, job fairs, pre-employment screens and new hire on-boarding.
• Ensure that the appropriate forms and documents have been initiated for all of these transactions in a timely manner.
• Thorough and accurate computing skills required to input data in a timely fashion.
• Create and maintain employee files.
• Responsible for operational and technical duties to include: computer entry and file maintenance; new hire paperwork; maintenance of confidential personnel files and personnel actions in compliance with applicable legal requirements; maintain computer employee data information; miscellaneous employee requests; set up exit interviews; support HR Manager with projects and processes.
• Answers incoming calls from job seekers, interviewees, new hires, current and past employees regarding HR topics.
• Manage unemployment claims, prepare for each hearing in advance, ensure witnesses are prepared for the hearing, and supporting documents are gathered and available in advance of the hearing.
• Makes copies, faxes documents, prepares and processes mail and performs other clerical functions.
• Perform other duties as assigned

Minimum Requirements

• A Bachelor’s degree in Business Administration, Human Resources or equivalent combination of education and experience preferred.
• A minimum of 2 years of related experience is required
• Must be proficient in Microsoft Office 2007 or higher.
• Requires proven analytical skills in interpreting data to ensure accuracy and integrity of data.
• Ability to identify and define problems, collect data, establish facts, and draw valid conclusions.
• Must be able to maintain confidentiality.
• Must be able to prioritize work; adapt to changes in the work environment; manage competing demands; deal with frequent change.
• Must be dependable and consistently report to work on time.