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#NEXTPLAY.

Responsibilities

The focus of the Support Specialist’s role is to drive and close Microsoft Enterprise Support opportunities to ensure customers are supported throughout all stages of the product lifecycle, improving their health and enabling customer outcomes and consumption. The Support Specialist leverages Microsoft’s unique expertise, including direct access to product teams, to help customers use their Microsoft investments as productively as possible.

Key Responsibilities:

• Sales Execution – Drives intentional customer conversations with CXO level customer stakeholders and develops transformational Modern Work Consulting propositions with customers.
• Scaling & Collaboration – Collaborates with enterprise & solution peers on attach motions which are critical to Support Solutions sales pursuits, contributing to the team’s input to account planning, deal assembly and joint selling as appropriate.
• Support Solutions Expert – Leverages appropriate Support Solutions Go To Market (GTM) assets & motions to drive transformational customer conversations, communicating Unified Support, Add-on and Enhanced Solutions value, aligned to customers’ priorities.
• Sales Excellence: Drives the sales cycle from lead qualification through to deal closure, effectively executing per Microsoft selling processes and methods to drive deal velocity and successfully close deals

Qualifications

Required/Minimum Qualifications:

• 9+ years of technology-related sales or account management experience
  • OR Bachelor's Degree in Information Technology, or related field AND 8+ years of technology-related sales or account management experience
  • OR Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 5+ years of technology-related sales or account management experience.
• 5+ years of solution or services sales experience.

Key Experience, Capabilities Required:

• Ability to: Articulate value propositions, aligned to customer priorities; Skilled in leveraging sales methods such as Business Value Assessments & 3-Horizon modelling, as well as sales techniques for creating cases for customer change, differentiating value & intentionally leveraging required sales motions and T-minus process
• Ability to: Lead virtual teams to deal success & build relationships with CXO-level stakeholders. Skilled in influencing, collaboration & relationship building. Partnering with Solution Area, CSU and ATU counterparts to jointly sell to the customer
• Ability to: Drive Support Solutions (Unified Support and Enhanced Solutions) enabled, Solution Area aligned digital transformational customer conversations. Skilled in: leveraging customer needs analysis & knowledge of Unified Support Base and Add-on offerings & Enhanced Solutions to align with current and future Solution Area workloads inside the customer
• Ability to: Drive the sales cycle from lead qualification through to deal closure;  Skilled in: Sales Process (0-100% lifecycle), qualification, close planning, pipeline hygiene, T-minus process & negotiation

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.