We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

The role will be based at the Capita site in Chippenham, and will involve the day to day support of our national and international customers, that use our Command & Control emergency despatch suite of products.

This role’s primary focus is to provide application and systems support to a wide range of emergency customers alongside ensuring incidents and service requests are completed at the highest standard within agreed target times.

Job title:

Support Engineer

Job Description:

• Incident Investigation/resolution/ownership

• Liaising with 3rd line development teams

• Providing technical support to end users

• Providing technical support/liaison with 3rd parties as required

• General housekeeping and maintenance tasks

• Performing regular software updates and upgrades either remotely or at customer sites

• Carry out/manage/own technical ‘Changes’ (RFCs) either remotely or at customer sites

• Assist with Problem Management/Change process

• Adhere to all company procedures in line with company policy

• Follow company supported processes such as ITIL, ISO20000-1

• Excellent customer service at all times

What we're looking for:

• Good working knowledge of Microsoft Windows Operating system for both Server and Workstation implementations.

• Good working knowledge of Microsoft Windows diagnostic tools

• Good working knowledge of SQL and ability to construct queries and analyse results

• Problem solving mentality.

• Expected to liaise with customers/support teams/Service Level Managers/Development and Product Teams on a regular basis.

• Excellent customer facing skills

• Ability to work within time constraints defined by the customer’s service level agreements..

• Communication and negotiation skills.

About us:

Capita Communication & Control Solutions is a market leading developer and supplier of communications and IT systems across the Public Safety and Criminal Justice sectors. Through our various product and service offerings, we have developed an in-depth understanding of the special operational and communication needs of the emergency services.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What’s in it for you?

• A competitive basic salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.