Job description

If you are looking for an opportunity to solve technical problems and work on innovative solutions in a fast paced environment working with smart, passionate support engineers and software developers, this might be the job for you. Amazons transportation systems get millions of packages to Amazon India customers faster and cheaper while providing world class customer experience from checkout to shipment tracking to delivery. Our software systems include services that handle thousands or requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers worldwide, manage business rules for millions of unique products, and improve experience for millions of online shoppers. With rapid expansion into new geographies, innovations in supply chain, delivery models and customer experience, increasingly complex transportation network, ever expanding selection of products and growing number of shipments worldwide, we have an opportunity to build software that scales the business, leads the industry through innovation and delights millions of customers worldwide.

As a Support Engineer, you will get chance to work with business and development teams, and own the OE/EE work we do to improve our platform and services.
Support Engineers provide technical solutions and support at Amazon. They help in execution of multiple engineering practices, and methodologies. They work on multiple problems, maintaining high quality, architecturally sound systems that are aligned with our business needs. They think globally when supporting these systems, ensuring Amazon has high performing, scalable systems that work well together. They are hands on, producing both technical work and support/maintenance documentations and help establish processes and mechanisms.

Basic qualifications

Experience working highly scalable, high availability services. Experience dealing with performance, memory and high I/O throughput applications. The ideal candidate will be a experienced support engineer contributing to multiple simultaneous OE/EE efforts and initiatives. He/she needs to balance technical solutioning with strong business judgment to make the right decisions about maintenance of systems and performance. He/she needs to be constantly striving for simplicity, and at the same time demonstrate significant creativity, innovation and judgment.

Preferred qualifications

Experience working highly scalable, high availability services. Experience dealing with performance, memory and high I/O throughput applications. The ideal candidate will be a experienced support engineer contributing to multiple simultaneous OE/EE efforts and initiatives. He/she needs to balance technical solutioning with strong business judgment to make the right decisions about maintenance of systems and performance. He/she needs to be constantly striving for simplicity, and at the same time demonstrate significant creativity, innovation and judgment.