Overview

Enterprise Holdings, operating the National, Enterprise, and Alamo car rental brands is looking for a Support Engineer to join our amazing Information Technology team! Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in the North America. 

Enterprise Holdings is powered by technology, and IT is a critical area of the business. As a diverse team of idea enablers and problem-solvers, our innovative IT professionals design, develop and drive the tech that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a team that creates and delivers powerful technical solutions for our branch locations and employees across the world with the resources and support to develop in a variety of career paths.

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

 This position is open to candidates who wish to work from home (WFH). Employees who choose virtual / remote work should have an adequate space to serve as their home office.  #LI-REMOTE

 Responsibilities

Enterprise CarShare enables our business and retail members to enjoy a fully automated rental experience both internationally and domestically. CarShare rentals can be made by the hour, day or week using the Enterprise CarShare Mobile Application or Website. We also offer booking capabilities through third party applications. The CarShare division operates in the United States, United Kingdom, Canada, and is currently expanding across Europe. In this role, you will help us support the differentCarShare applications while resolving issues escalated by different groups.

The CarShare IT solution team is responsible for designing, developing, and supporting the products and capabilities that make car sharing possible at Enterprise. Key areas of focus include in-car technologies linked via cellular data networks (telematics) along with systems that enable member on-boarding, reservation and availability, pricing, and billing functionality. Additionally, consumer facing web sites and mobile applications are critical to the model.

As a Support Engineer you will play a critical role in the investigation and resolution of complex issues without known solutions. You will serve as a primary interface between our IT team and the Product Team, as well as with subject matter experts from across the EHI organization. You will be working closely with the Development and DevOps teams to help resolve production incidents. You will also be part of the on-call rotation for the department. In addition, this position is responsible for creating documentation of knowledge resulting from investigative and support activities and publishes this information for support of future occurrences.

To be successful you will need to demonstrate a strong ability to:

• Use basic knowledge of professional concepts and company objectives to troubleshoot and resolve simple to moderately complex issues in creative and effective ways. 

• Develop strategies and work plans for own tasks. 

• Work on small to large, moderately complex assignments. 

• Assist with task automation and process improvements, as directed.

• Escalate complex issues, as needed; follows established escalation procedures. 

• May assist with the development of standards, processes and procedures for the department.

• Apply company policies and procedures to resolve a variety of issues.

• Maintain established service level agreements to meet customer expectations and quality standards.

• Prepare and deliver informal presentations to own team. 

• Proactively seek training and developmental activities related to the industry.

Equal Opportunity Employer/Disability/Veterans

Qualifications

Required:

Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future

Must be committed to incorporating security into all decisions and daily job responsibilities

2+ years of related experience 

1+ years of experience working with Cloud infrastructure (AWS, Azure)

1+ years of scripting languages

1+ years of SQL experience

Investigates, diagnoses, and resolves complex issues without known solutions; may make recommendations and defines action plans.

Tracks, diagnoses, replicates, troubleshoots, and resolves issues involving the end user computing environment and possible software/hardware

Resolves issues escalated from any support group or customer.

Supports efforts to identify and eliminate the root cause of issues in the environment

Knowledge of SDLC (software development lifecycle) phases

Displays good teamwork abilities in a collaborative environment

Excellent time management and prioritization skills

Must possess initiative, results-oriented drive and a solid work ethic requiring minimal direction

Must be flexible in the face of changing priorities and requirements

Preferred: 

Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred

1+ years of development experience (PHP, Java)

Experience in Agile methodology and JIRA

Experience with PostgreSQL

Experience with CloudFormation templates

Experience setting up and maintaining different types of alerts and monitors (AWS CloudWatch, Dynatrace, Splunk).

Experience with Jenkins or other continuous integration tools

Experience with source control management (GIT experience preferred)