Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely.

This profile is for a Support role to the CTO Shared Services and Cloud Governance, Risk & Controls Lead within HSBC Digital Business Services (DBS).

The L3 area CTO Shared Services and Cloud consists of the following L4 areas:

• Global Cloud Services
• Dev Ops Engineering
• Engineering Practice
• Testing Practice
• Open Banking Shared Services

The Support Manager Governance, Risk and Controls is responsible for supporting the Governance Risk and Controls Lead in ensuring effective oversight and support to governance meetings, the co-ordination of Third Party risk and controls activity for the L3 area and UK Business Continuity activity (CTO Shared Services and Cloud).

What you will be doing;

• Collation of CTO Shared Services and Cloud content for governance and management meetings (e.g. L3 and L4 OpCo’s, Stakeholder meetings with GBGFS)
• Ensuring delivery timescales are communicated to Content Owners and management review meetings are diarised
• Producing and interpreting MI for regular reports (e.g. Cloud Interlock, Mandatory Learning, Timesheet compliance)
• Developing annual resource plan for Clarity time-booking, communicating instructions to individuals and tracking actuals
• Managing updates to Clarity time-booking and acting as first point of contact for associated queries
• Supporting the Cloud Vendor Credit Management processes
• Supporting the CTO Shared Services and Cloud TPRO in providing Third Party Risk management oversight, including weekly process to review KCIs and KPIs and remediate exceptions.
• Guiding and coaching Third Party Engagement Managers to complete TP Control Tasks accurately
• Supporting the CTO Shared Services and Cloud Business Continuity Co-ordinator to ensure BC Plans are up to date for UK locations, mandatory BC exercises are planned for and completed (e.g. annual call tree exercise).
• Performing the role of Plan Writer for Business Continuity Plans maintained in GBRT system.

Qualifications

What you will bring to the role; 

To be successful in this role you should have;

• Strong customer focus with a drive to deliver standards of service to internal customers
• Ability work with many simultaneous tasks in a pressurised, time-sensitive environment 
• Ability to ensure accurate information maintenance at all levels despite rapid and frequent changes
• The ability to analyse complex data, draw conclusions and present this in a concise and coherent manner for senior management to facilitate decision-making
• Strong skills in Excel and PowerPoint in order to articulate key messages to stakeholders
• Experience working in Financial Services, particularly in large scale, complex IT Programme and Operational       environment
• Experience working in a COO team within a large scale financial services company
• Experience of Third Party Risk management frameworks
• Experience of Business Continuity Planning
• The ability to communicate complex issues concisely to senior audiences
• Confidence to work with senior managers within and outside the team

This role is based in London but some travel may be required.

Come Power a Business that Defines How to Power the World

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.  HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

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