Job Responsibilities:

• Leads, coaches, and provides daily remote support to the auditing team for Colorado Registration and Titling
• Run and/or monitor reports
• Resolves escalations in an efficient manner with the highest level of customer service
• Addresses any team member performance and/or behavior deficiencies in a professional and ethical approach with confidentiality
• Creates and maintains an accountability culture, ensure any infractions regarding company and state procedures\polices are consistently addressed by providing additional training when applicable, and documenting these occurrences accordingly
• Provides each team member quality performance feedback consistently and support team member development
• Advocates for business growth and operational efficiencies
• Oversees all team activities by making sure all transactions and status reports are completed for accuracy and meeting the service level agreements (SLA) of customers and state contracts
• Provides team member development plans, support, and training as required to perform at their highest level
• Maintains all team members’ payroll time and PTO (paid time off) reporting documents
• Ensures that the team is staffed properly and allocates resources daily, assigning tasks effectively
• Interviews and hires qualified candidates

Minimum Qualifications:

• High school diploma or GED required;

AND

• Four + years of relevant job experience
• Must be able to obtain and maintain access to our application to process Electronic Registration and Titling for the State of Colorado .”

• Communicate effectively both verbally and written
• Manages conflict effectively, ensures accountably, develops talent, and builds an effective team
• Adapt and effectively lead change
• Proven record of effectively leading a project or team remotely, successfully managing execution
• Assess and identify staff training needs
• Ability to prioritize (and reprioritize) when necessary
• Proficient in Microsoft Word, PowerPoint, and Excel
• Must be able to obtain Colorado user access, which consists of successfully passing national background screening

Preferred Qualifications:

• Associate degree or higher education preferred
• At least two years of experience in a leadership role