Supervisor - Administration

Band: 3

Location: Kuala Lumpur - WFH

What does Cigna do?

Cigna provides health insurance services around the world. We’re passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa.

You can find out more about the company at www.cignahealthbenefits.com.

What makes Cigna different from other employers?

We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They’re the ones who make a difference in our customers’ lives. So we know that it’s important to go the extra mile for our employees. We make sure they have a good work-life balance and we offer many initiatives for health and well-being.

YOUR JOB

• Provide constructive and visible leadership as part of the extended management team of the Claims Team
• Manage team resources through planning and leveraging the available talent to optimise team performance
• Working to engage staff in order to create a dynamic and agreeable working environment at all levels, leading the team and the processes towards continuous progression while supporting the change journey
• People development and performance management through active coaching, clear and constructive feedback and an open management style.
• Proactively optimizing the unit’s workflows to achieve set targets.
• Assisting the Team Manager in organizing and monitoring the work flow to ensure agreed deadlines are met and evaluate feasibility during the day.
• Helping effectively handle the administration process: liaising with the Regional Operations Manager about any identified gaps or improvements and proactively contributing to the solution
• Assisting the quality team in monitoring the quality of the Administration Team
• Foster a fruitful collaboration with Admin & Claims staff across Global Operations
• Coordinate with Senior Supervisors/supervisors to achieve the fixed turnaround time for Customer Services.
• Training of new colleagues providing appropriate guidance.

YOUR PROFILE

• Proficient in written and spoken Business English
• Knowledge of Microsoft Office and proprietary IT applications.
• Understanding of the claims process and the related systems.
• Excellent organizational skills in order to plan, prioritise and coordinate tasks in an efficient way.
• Ability to connect with people and build strong relationships
• Diligent work approach required to ensure accuracy across the own deliveries and those of the team.
• Proactive character with customer focus and strong problem solving capabilities
• Ability to anticipate potential bottle necks, inefficiencies or technical issues that might affect our customers and contribute to the design of the resolution.
• Leader attitude, ability to provide constructive feedback, to support the excellence of the team as a union and to foster a fruitful collaboration.
• Ability to provide coaching and training to individuals
• Good operational business awareness, including understanding the impact of change management
• Skilled decision-maker: Ability to exercise judgment and make effective decisions.
• Self-confident and engaged to challenge the status quo
• Experience of managing a team in a customer service environment.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?