At Sofa.com we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With in-house teams from the design development stage right through to our delivery drivers – we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.

JOB DESCRIPTION

The Role

We are looking for an enthusiastic, customer focused Style Advisor / Sales Team Member to join our team

As a member of our team you will be the first point of contact with our customers and will spend your time advising them with inspirational ideas to fulfil their needs. You should thrive in a customer service environment, always going above and beyond.

Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse our range Maintaining our high showroom standards and visual merchandising in store

Providing customers with advice and support, ensuring a full understanding of their needs and working to find solutions within the range offered.

Chasing sales quotations and processing orders precisely and efficiently as well as keeping customer information records up-to-date

Being a brand ambassador for sofa.com and Frasers Home, by embracing the customer journey

Proactively improving and updating knowledge of product & interior trends

QUALIFICATIONS

You will need:

Experience within retail alongside proven experience with interiors/furniture

Strong sales experience and awareness of trends to support the customer in styling their rooms/homes

Be ambitious and confident, with a strong can-do attitude

Be enthusiastic and dedicated to providing excellent customer service

A desire to work as part of a team to generate fresh and innovative ideas

Proficiency in MS Office and general IT

We are recruiting for a part-time position which will require weekend availability.

This is a wonderful opportunity to join a company and brand that is growing and developing, offering some great opportunities to further your skill set and career.

ADDITIONAL INFORMATION

This role has no guaranteed hours of work, hours of work can therefore vary from week to week and, as a result, there may be weeks when no hours of work are offered.